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May 26, 2021
Question

Does anyone else get what I call phantom trips? I was in bed by 8:30 last night and the app says I made several trips to a specific area.

  • May 26, 2021
  • 1 reply
  • 2 views
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1 reply

Moderator
May 26, 2021

I have some information to share with you to get this resolved, @jacifrederic-yah.


You can uninstall then reinstall the app to start in a clean slate. This helps fix the issue that can be caused by cached data.


If the issue persists, I'd recommend contacting our Customer Care Support team. With their tools, they can determine the cause of this odd behavior.


Here’s how:

 

  1. Go to the Assistant menu.
  2. Type or say, “Talk to a human.”
  3. Select your preferred support method.


I’ve added a reference to learn how to use the QuickBooks Self-Employed mobile app to automatically track your business miles: Automatically track mileage in QuickBooks.


If you need further assistance with mileage, please let me know. I’ll be here to help. Always take care!