Dover Federal Credit Union Connected but No Transactions Downloading and Incorrect Bank Balance

I recently signed up for QuickBooks Online for my small business and have been trying to connect my Dover Federal Credit Union checking account.

The connection appears successful. QuickBooks accepts my banking credentials, recognizes all my accounts, and initially displays the correct checking account balance during setup.

However, after connecting, I'm experiencing several problems:

1. No transactions download. I've selected January 1, 2026, as the import start date, but QuickBooks shows zero transactions under both Pending and Posted.

2. Incorrect bank balance. My actual checking account balance is $908.05, but QuickBooks reports −$267.81. Earlier, it showed $0.00.

3. Strange account identifiers. During setup, QuickBooks displays accounts with identifiers like *KING, *ARES, and *GACY, which appear to be the last four letters of the account names rather than the last four digits of their account numbers.

4. Reconnecting doesn't help. I've disconnected and reconnected the bank multiple times, refreshed the feed, and verified that I'm selecting the correct checking account.

QuickBooks indicates the connection is successful and recently updated, but no transaction history appears.

I understand that initial bank transaction imports can sometimes take up to 48 hours, but the incorrect balance and unusual account identifiers make me suspect a bank-feed integration issue.

Has anyone experienced this with Dover Federal Credit Union or another credit union?

Is this a known QuickBooks Online issue? Does it typically resolve after the initial synchronization, or does Intuit need to investigate the bank connection?

I'd prefer to avoid manually uploading transactions because automatic bank synchronization is one of the main reasons I purchased QuickBooks.

Any information or guidance would be appreciated.