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Downloaded Bank Transactions and Customer Payments

Forum|Forum|10 months ago
September 6, 2025
1 reply
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We're converting from QBDT to QBO. I'm having an issue with the workflow for Bank Transactions (deposits) and Customer Payments (NOT "Quickbooks Payments").

In QBDT, I go to the Customer Center, select Receive Payments, enter the payment to the Customer and apply it to the appropriate invoice. I then go to the Banking center and Import Bank Feeds, which is like downloading bank transactions in QBO. I then add the deposits showing in the Undeposited Funds account and then Make Deposits to put them into the bank account.

In QBO, I'm not sure of the workflow for this process and I can't find anything that doesn't pertain to "Quickbooks Payments", which we do not have. Can someone point me to a tutorial about this, or just give me the workflow?

QuickBooks Online

Best answer by KayePe

We're glad to have you here in QuickBooks Online (QBO), @pderoo.

Please know that QuickBooks Desktop and QBO follow almost the same steps for manually recording invoice payments by using the Receive Payment feature and creating a Bank Deposit. Let me show you how.

Go to the Create (+) button and select Receive Payment.
Select the Customer and pick Undeposited Funds or Payment to deposit in the Deposit To field.
Under Outstanding Transactions, choose the invoice you created.
Click Record and Close to save.

Afterward, hover the Create (+) button again and select Bank Deposit. Here's how:

In the Account dropdown, choose the account you want.
Under Add funds to this deposit, fill in the necessary details.
Click Save and Close to finish.

Once finished, you can match the deposit with your Bank transaction:

Go to your Dashboard and click Accounting.
Select the bank account tile where the payment appears.
From the Pending tab, find the transaction and click Match.
Choose the deposit you recorded and tick Match to finish.

Hit the Reply button below if you have any additional questions. We’re always here to help.

K

KayePe

Answer

QuickBooks Team

We're glad to have you here in QuickBooks Online (QBO), @pderoo.

Please know that QuickBooks Desktop and QBO follow almost the same steps for manually recording invoice payments by using the Receive Payment feature and creating a Bank Deposit. Let me show you how.

Go to the Create (+) button and select Receive Payment.
Select the Customer and pick Undeposited Funds or Payment to deposit in the Deposit To field.
Under Outstanding Transactions, choose the invoice you created.
Click Record and Close to save.

Afterward, hover the Create (+) button again and select Bank Deposit. Here's how:

In the Account dropdown, choose the account you want.
Under Add funds to this deposit, fill in the necessary details.
Click Save and Close to finish.

Once finished, you can match the deposit with your Bank transaction:

Go to your Dashboard and click Accounting.
Select the bank account tile where the payment appears.
From the Pending tab, find the transaction and click Match.
Choose the deposit you recorded and tick Match to finish.

Hit the Reply button below if you have any additional questions. We’re always here to help.

P

pderooAuthor

Perfect! That's exactly what I needed to know! I was being thrown off by the automatic bank transaction downloads every time I opened QBO. I think I'll turn that off and manually add them. Then I can proceed with the steps you've outlined. Thanks!!

J

JamesDuanT

QuickBooks Team

You're always welcome, pderoo. We truly appreciate your kind feedback.

We’re glad the information helped you with the banking workflow. Your input is invaluable, and we’re committed to providing exceptional support.

If you have any other questions, feel free to reach out. We're here to help.

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