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August 31, 2025
Question

getting an error 187 when trying to connect my Affirm account- I am literally only inputting sms codes and a second email code. I cut and paste, typed, tried 20+ times.

  • August 31, 2025
  • 1 reply
  • 15 views

the connection isn't connecting and have tried clearing cache, looking for pop up blockers, trying different browsers.. None of it is allowing me to sync the 2. I have called Affirm and there's nothing on their end. I have called Quickbooks and can't get any assistance.

1 reply

QuickBooks Team
September 2, 2025

I appreciate you performing additional troubleshooting steps, Shane.

 

Error 187 indicates that you've provided an incorrect answer to the security question. You can resolve the issue by following the onscreen steps to enter the correct information. If the same thing happens, visit your bank’s website to verify and update your security questions and answers

 

On top of that, please ensure to use the most recent SMS and email codes to avoid authentication errors from delays, expired codes, or duplicates.

 

If the issue persists after completing all necessary steps, contact our live support. Our live representatives can take a closer look and determine the root cause. Be sure to check out their operation hours to determine availability.

 

Feel free to reach out if you have further questions about this.