Has anyone figured out how to connect to BMO Harris Bank with QBO after their migration to Digital Banking?

Keep me posted when this is resolved.  It's been a week now that I cannot process transactions through their new BMO Digital Banking.

I'm into week two without access.  Is there an ETA on this?  We're into week two without resolve.

Hello mikaelmir,

I appreciate you joining the thread about connecting the BMO Harries Bank with QuickBooks Online. Allow me to help provide information on this.

I've doubled-check the system, and we haven't received any reported issues from other users specific to connecting the bank. Can you share with me if you encounter any error message when attempting to download bank transactions?

I want to make sure you'll get the support you need to get back on track. Since you're unable to sync your BMO Harris bank for almost six months already, I recommend reaching out to our QuickBooks Support Specialists this time.

Please reach them by following these steps:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Click the Contact us hyperlink.

If you want to upload bank transactions manually, you can use the Web Connect feature in the meantime. I'm attaching the support articles I found helpful for you:

• Manually upload transactions into QuickBooks Online.
• What to do if you can’t find downloaded bank transactions.

As always, get back to me if you need additional help or if you have further questions with connecting the bank. The Community has your back.

There’s no specific error they’ve mentioned in this thread, @kristinatw.

Allow me to provide some information that can help you figure out what ways to receive their payment.

In QuickBooks Online, there are few alternatives to get paid. Aside from credit cards, you can select other payment methods available such as cash, check, and even PayPal. If you’ve processed the transaction online, you can choose which method is more convenient for you as a workaround. But be sure to record the payment in the system so the invoice will tag as paid.

Here’s how:

1. Select the + New button.
2. Choose Receive Payment.
3. Select the name of the customer from the drop-down menu.
4. From the Outstanding Transactions section, select the transaction.
5. Select the payment method.
6. Enter other necessary information such as Reference no. and memo if applicable.
7. You also have the option to directly deposit the amount to your account or to Undeposited funds account, then click Save and close.

Receiving payments in QuickBooks Online helps maintain an accurate accounts receivable balance. Check out these articles on how to accept fees in QBO:

• Take and process payments in QuickBooks
• Record invoice payments

You can also let your customer try once more to pay you online using the BMO Bank Harris card. This way, we can determine the exact issue that occurs if they’re unable to process the payment online. Otherwise, you may consider the options I’ve provided to get this settled.

Don’t hesitate to reach out again if you have other concerns. I’m determined to help and take care of them for you.