Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
New Member
August 19, 2026
Question

Home Depot COMMERCIAL Credit account through CIti

  • August 19, 2026
  • 3 replies
  • 29 views

Home Depot Commercial account quit syncing in bank feeds.  I removed the account as instructed  and now there isn’t a way to reconnect it.  The option that comes up when linking a new card is for the consumer site - not the commercial site.  If I try to enter the URL in the box it says it cannot find anything.  I can see that this has been an ongoing issue for YEARS.   Is QBO going to ever fix this problem?   And don’t tell me I can manually import the transactions.  If I wanted to do things manually I wouldn’t be paying thousands of dollars for QBO and it’s continuous spamming me with pop-ups for other things of theirs to buy!!!  Granted, that is another issue, but really, you shouldn’t get pop ups selling their other products when you are PAYING for a service.

3 replies

Moderator
August 19, 2026

@keli1 

I completely understand how important it is to have your Home Depot Commercial account sync automatically so you don't have to waste time with extra manual work.

I've confirmed there's an ongoing investigation regarding the connection issue with Home Depot Citi cards, and added your account to it. This ensures you'll receive direct email updates as soon as our Product Investigations team shares news or confirms a fix.

New Member
August 22, 2026

I’m having the same issue and agree with everything you said.  Very interested in the solution to this.

QuickBooks Team
August 22, 2026

The investigation is now closed, and Citi has confirmed that this provider has been decommissioned. This means you can no longer connect to it. The bank may offer file upload options, or you can contact them to ask if there’s another provider you can use to download your transactions.

 

You can post again anytime if you have any other questions.