How can I reconcile my bank and credit card statements? I have the statements, but I don't understand how to delete the incorrect entries.

Hey there, @Christian-Jimenez.

Thanks for taking the time to reach out to the QuickBooks Community. I hope all is well. 

You'll need to remove any incorrect or duplicate entries outside of the reconciliation window. I'm including some steps to walk you through the process below. 

1. Navigate to Accounting > Chart of accounts.
2. Find the bank or credit card account and select View register.
3. Locate the transaction and click to expand it.
4. Select Delete (or click the "R" checkmark column until it is blank to unreconciled it first).
5. Confirm the deletion. 

Once the incorrect entries are removed, you can now reconcile your account. Here's how: 

1. Go to All apps, then Accounting, then Reconcile.
2. Click on Reconcile. If you're reconciling for the first time, tap on Get started.
3. From the Account dropdown menu, select the account you want to reconcile.
4. Review the Last statement ending date. Your current account statement should start the day after this date.
5. Enter the Ending balance and Ending date from your account statement.
6. When you're ready to start, hit Start reconciling.

Now you're ready to match and clear transactions. To do this:

1. Compare the list of transactions in the reconciliation window with your account statement.
2. Select the checkbox next to each transaction in the reconciliation window that matches a transaction on your account statement. This adds them to the reconciliation.
3. As you select transactions, the Cleared balance will change. Continue matching until the Difference is $0.00. This means your account is balanced.
4. If your account isn't balanced, you can select Edit info to adjust the Ending balance or Ending date.
5. Once the difference is $0.00, click on Finish now, then tap Done.

That should do the trick. For extra assistance, I'm including a couple of guides that will help walk you through the whole reconciliation process below. 

• Fix issues the first time you reconcile an account in QuickBooks Online
• Reconcile an account in QuickBooks Online

Please don't hesitate to let me know if you have any additional questions or concerns. I'm happy to lend a hand anytime. Take care!