How do I access log files?

Currently, QuickBooks Online (QBO) doesn't generate log files for bank connection issues. However, we can gather relevant details, such as an error code that can appear when an account fails to sync.

To help narrow this down, could you let us know what happens when you try to sync the bank account? Are you receiving any error message?

If so, we can capture that information by manually updating the bank feed for the affected account. When an error appears, please take a screenshot of the message and provide it to your bank when creating the ticket.

At the same time, you'll want to check the troubleshooting steps available for common bank connection messages, including:

• Fix your bank error 102 and 105
• Fix bank error 390 and 1000

Please don't hesitate to Reply below with any additional information or clarification. I'll respond to you promptly.