How do I change a bank transfer to a payment in QBO the transfer that was automatically brought in from the bank feed wont let me post it to the correct expense account.

Did you mean to write ADD RADIO button in direction 8? I haven't tried this solution yet since I wasn't sure what that means. I payed someone via PayPal and now it is showing up as a transfer instead of a payment, so I too cannot categorize it properly. 

I'm here to help you undo your reconciled transactions, @florencefitzwater.

You can undo these transactions one at a time in QuickBooks Online. Let me show you how.

1. Go to Accounting and select Chart of Accounts.
2. Find the account and select View register. 
3. Select the transaction.
4. If the transaction is reconciled, you’ll see an “R.”
5. Select the box and keep clicking it until the box is blank. 
6. Select Save.

I'd recommend inviting your accountant. They have the Undo option for a reconciled period by using the QuickBooks Online Accountant version.

Here's how:

1. Go to the Gear icon.
2. Select Manage Users.
3. Select the Accounting firms tab.
4. Enter your accountant's email and click Invite.
5. Let your accountant undo the entire reconciliation.

Once done, you can follow the steps provided by my colleague, @RCV, on how to reassign transactions in your bank feeds.

For additional insights, you may check this article: Reconcile hub.

Feel free to let us know if you need more assistance with this. Have a great day.

Thanks for joining on this thread, @RobynH.

We’ll have to perform some basic troubleshooting steps to get the Undo option to show in your company. I'm here to help guide you through the process.

You can start by signing to QBO via the incognito mode or private window. This type of session doesn’t store any browsing history and runs a lot smoother.

Here’s how to bring up one:

• Press Ctrl + Shift + N (Google Chrome).
• Press Ctrl + Shift + P (Mozilla Firefox).
• Press Ctrl + Shift + P (Internet Explorer).
• Press Command + Shift + N (Safari).

From there, undo the transfer so you can categorize it. Here’s how:

1. Click on the Banking menu on the left panel to choose Banking.
2. From the list of accounts, select the one you’re working on to display the downloaded entries.
3. In the Categorized section, hover your mouse to the transfer and click the Undo option to put it back to the For review section.
4. In the For review section, click the Transfer to expand the line.
5. Mark the radio-button for Categorize and fill in the appropriate fields.
6. Press Add to keep the changes.

If you’re able to see the Undo button using private browsing, clear the cache of the regular browser. This process will remove any error messages or glitches you encounter in the system.

The following articles provide an overview of how to remove previously added entries and instructions to classify them.

• Exclude expenses from downloaded bank transactions
• Categorize and match online bank transactions in QuickBooks Online

To keep you in the loop for the latest enhancements rolled out in the Banking tab and other features in QBO, let me share this guide: QuickBooks Online new features and improvements – June 2020.

Let me know if you need assistance performing any of these steps. I’m more than happy to help and make sure this is taken care of for you.