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How do I fix bank error 103, especially if I'm stuck at a verification prompt with no way to enter a code?

Forum|Forum|2 years ago
May 15, 2024
6 replies
54 views

Quickbooks is prompting me with a "103" "error for additional verification, probably via 2FA, to reconnect me to my bank account (Bluevine) but there is no way to provide 2FA codes and I can't proceed. What should I do?

QuickBooks Online

Best answer by Emma_P

It's a frustrating spot to be in when the prompt itself won't let you move forward. Error 103 usually means the username or password QuickBooks is sending doesn't match what your bank expects. Here's how to work through it.

Step 1: Confirm your sign-in info

Open a new browser window and go directly to your bank's website.
Sign in with the credentials you have. If your password is auto-filled, select the show icon to reveal it.
If you sign in successfully there, your user ID and password are correct.

If you can't sign in, reset your password on your bank's site first, since you'll need the working one for the next step.

Step 2: Check if your bank requires third-party access

Some banks need explicit permission before they'll let a service like QuickBooks connect. While you're on your bank's website, check for this setting and turn it on if it's there, or contact your bank if you're not sure.

Step 3: Re-enter your bank sign-in info in QuickBooks

Go to Accounting, then Bank transactions.
Select the account showing the error, then select Fix now.
If your browser auto-fills the username and password, clear those fields first so old info doesn't get submitted by mistake.
Enter your correct username and password, then select Update.

If you're stuck at a verification prompt with no way to enter a code

Double-check your sign-in at your bank's website using a private or incognito browser window first, since an incorrect security or verification prompt can sometimes appear simply because the sign-in info QuickBooks sent didn't match. If that's not it, confirm you're connecting to the exact bank you meant to, since some banks have very similar names and it's easy to select the wrong one.

If none of this resolves it and you're stuck at a verification step you have no way to complete, that's a sign this particular case needs support to look at directly rather than something fixable through these general steps.

Resource:

Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed

A

ArielI

QuickBooks Team

Hello, @webidextrous.

I appreciate you for sharing a screenshot of the error you received upon reconnecting your bank account in QuickBooks Online (QBO). We acknowledge your concern and would like to assure you that we have taken note of it.

Upon investigation, we have identified that the error message you are receiving is related to investigation number INV-104997. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update soon.

Here's how you can reach them:

In your QuickBooks Online account, go to the Help menu.
Hover to the Search tab, then click Contact Us.
Type in a short description of your issue and concern in the box provided.
Click Continue.
Select the Chat or Callback option.

To determine their availability, check out their support hours.

Meanwhile, we can upload your transactions via a CSV file . We can follow my colleague's instructions to accomplish this task.

Furthermore, check out this article to know how to categorize transactions from your bank automatically: Set up bank rules to categorize online banking transactions in QuickBooks Online .

I'm still all ears if you have further queries about bank connectivity issues. Take care!

O

OrangeTreeP

Hello, I am having the exact same issue as described above with my connection to my Bluevine accounts. Please advise.

M

MelroseV

Level 1

Hello there, OrangeTreeP. I appreciate your effort in trying to fix this.

Upon checking, we have an ongoing investigation about connecting the Bluevine Bank account to QuickBooks Online (QBO). In this case, I suggest contacting our customer support team. This way, they can add you to the list of affected users and provide you with an update via email about this one.

Here's how you can reach them:

Select the Help icon and click the Search tab.
Select Contact Us.
Provide a brief description of the issue, then Continue.
Choose between Chat with us and Have us call you.

In case you need them in the future, feel free to save or check out these articles for reference:

If you have further questions or concerns about connecting your bank to QuickBooks Online, please don't hesitate to let me know. We are available 24/7 to answer all of them. Have a good day ahead!

Emma_P

Answer

Community Manager

It's a frustrating spot to be in when the prompt itself won't let you move forward. Error 103 usually means the username or password QuickBooks is sending doesn't match what your bank expects. Here's how to work through it.

Step 1: Confirm your sign-in info

Open a new browser window and go directly to your bank's website.
Sign in with the credentials you have. If your password is auto-filled, select the show icon to reveal it.
If you sign in successfully there, your user ID and password are correct.

If you can't sign in, reset your password on your bank's site first, since you'll need the working one for the next step.

Step 2: Check if your bank requires third-party access

Some banks need explicit permission before they'll let a service like QuickBooks connect. While you're on your bank's website, check for this setting and turn it on if it's there, or contact your bank if you're not sure.

Step 3: Re-enter your bank sign-in info in QuickBooks

Go to Accounting, then Bank transactions.
Select the account showing the error, then select Fix now.
If your browser auto-fills the username and password, clear those fields first so old info doesn't get submitted by mistake.
Enter your correct username and password, then select Update.

If you're stuck at a verification prompt with no way to enter a code

Double-check your sign-in at your bank's website using a private or incognito browser window first, since an incorrect security or verification prompt can sometimes appear simply because the sign-in info QuickBooks sent didn't match. If that's not it, confirm you're connecting to the exact bank you meant to, since some banks have very similar names and it's easy to select the wrong one.

If none of this resolves it and you're stuck at a verification step you have no way to complete, that's a sign this particular case needs support to look at directly rather than something fixable through these general steps.

Resource:

Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed

Step 1: Confirm your sign-in info

Step 2: Check if your bank requires third-party access

Step 3: Re-enter your bank sign-in info in QuickBooks

If you're stuck at a verification prompt with no way to enter a code

Step 1: Confirm your sign-in info

Step 2: Check if your bank requires third-party access

Step 3: Re-enter your bank sign-in info in QuickBooks

If you're stuck at a verification prompt with no way to enter a code

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