Let’scollaborate to reconcile your bank account manually without connecting it to QuickBooks Online, Anne.
To assist you better, could you clarify what you meant by we can't connect to our bank account? Are you experiencing a specific error preventing the connection, or is connecting the account not an option for your setup? Understanding this will help me provide more specific guidance.
In the meantime, let’s proceed with manually reconciling your accounts. Before we begin,please ensure you have your most recent bank statement ready for reference. Since the account isn’t connected, you’ll need to manually enter and accurately categorize all transactions from the statement period into QuickBooks.
To reconcile, here's how:
Navigate to the Gear icon and select Reconcile. If you're reconciling for the first time, click Get started.
From the Account dropdown menu, choose the account you want to reconcile.
Review the Last statement ending date.
Enter the Ending balance and Ending date shown on your statement.