It should be resolved in no time, lisa-fitpilates-. You may be experiencing some browser-related issues. Let's run some steps so you can continue setting up the account. To start with, log into your account in an incognito window. This window won't save your browsing history, which can result in unusual behavior. You can use these keyboard keys to open one: Google Chrome: Ctrl + Shift + N Safari: ⌘ + Shift + N Mozilla Firefox: Ctrl + Shift + P Microsoft Edge: Ctrl + Shift + P Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. It can fix any browser-related issues. Afterward, you can set up the account again. I've also added this reference as your guide in managing your accounts: Manage default and special accounts in your QuickBooks Online chart of accounts. Let me know how these steps work on your end. I'm around to help more.