I am constant refreshing but it never works. Still showing 'updated 12 hours ago' despite following all the help page guidelines

To clarify, does the "updated 12 hours ago" message appear on your bank tile when you try to get new transactions? If so, please let us know which bank is linked to your QuickBooks Online account and whether any error messages pop up.

QuickBooks Online syncs transactions based on when your bank releases its latest updates. In the meantime, I recommend logging in to your bank’s website to check for any maintenance alerts or notifications. These can temporarily hold new transactions from coming through.

If you're dealing with a different issue, just let us know. We’re here to help.