I can’t link my bank account, the app freezes when I try to save

I'm here to help you with some troubleshooting steps to ensure linking your bank account runs smoothly, Goeasywaymovers.

First, check your internet connection to confirm it's stable, as connectivity issues can sometimes cause the app to freeze. Next, ensure your QuickBooks app is updated to the latest version, as updates often include fixes for issues like this.

If the issue persists, I suggest clearing your app data to resolve the issue by removing corrupted files.

Here's how you can do it:

For Android:

1. Open your device's Settings.
2. Select Apps (options may vary depending on your device).
3. Choose the QuickBooks app from the list, then tap Storage.
4. Select Clear Data.

For iOS:

1. Go to Settings, then select General.
2. Choose iPhone Storage, then tap the QuickBooks Online app.
3. Then select Offload App.

After clearing the data, close and restart the app. If needed, uninstall and reinstall the app to ensure a fresh setup. You can also try powering down and restarting your device, as this can help resolve system glitches.

If the app continues to freeze, using a web browser can serve as an alternative while the issue with the app is being resolved. Sometimes, browser-based access provides a smoother experience for certain features.

You can check this article for more information on solving common errors in the QuickBooks Online mobile app: Fix common errors in the QuickBooks Online mobile app.

Furthermore, you can use this article as a reference when you connect your bank and credit card accounts to QuickBooks Solopreneur: Connect bank and credit card accounts to QuickBooks Online.

Don't hesitate to leave your Reply here if you require additional assistance linking your bank account. I would be delighted to help you. Have a wonderful rest of your day.