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December 18, 2022
Question

I have multiple Chase credit cards that have the same login linked to QB and one card is not downloading transactions while the others are

  • December 18, 2022
  • 1 reply
  • 4 views
How can I get the card that seems to be broken to start downloading transactions again.

1 reply

QuickBooks Team
December 19, 2022

Hi there, lancedavid-acc. 

 

I'll help you bring your transactions into QuickBooks Online (QBO).

 

Let's perform some basic banking troubleshooting to get through this. We can start by updating your bank manually to show and bring the transactions into QuickBooks. To begin, here's how:

 

  1. Go to the Banking or Transactions menu.
  2. Click the Banking tab and select the bank to update.
  3. At the upper-right, click Update.

 

Once everything is good and running smoothly, feel free to check this article to learn more about how to categorize and match transactions in QuickBooks: Categorize and match online bank transactions in QuickBooks Online.
 

In case you have any other concerns or questions about downloading transactions, you can always tag me in your reply. I’m always around ready to help you. Keep safe.