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bdiamondbuilders
August 19, 2025
Question

I'm having issues connecting my Menards & Lowes credit cards to QBs, anyone else having this issue? They've worked fine over a year, so I know they can connect.

  • August 19, 2025
  • 6 replies
  • 25 views
No text available

6 replies

SIAB
SIAB
Level 2
August 20, 2025

Try opening your QBO account on any private/incognito browser. 

D
dawnp73
September 2, 2025

I'm having the same issue. Tried that. No success.

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
August 20, 2025

Hey there, @bdiamondbuilders. I see that your financial institution has long been partnered with QuickBooks based on your verbatim, and it is unusual to have a connection issue with both systems.

 

There are several reasons why you are encountering this issue, and to point you to the right resolution, I'd like to know if there is an error message showing on your banking page so we can further understand the root cause of this.

 

While waiting for your response, try logging in to your online banking account. See if there are any maintenance issues or any financial errors notification that trigger the connection issue between your bank and QuickBooks.

 

In the meantime, you can manually upload your credit card transactions in QuickBooks so you can still continue with your banking tasks and be able to record them accurately in our system. Make sure to prepare the transactions first based on the file guidelines our software requires to upload them successfully.

 

Here's how:

 

  1. In the Bank Transaction section, click the dropdown icon beside the Link account option.
  2. Choose Upload file.
  3. Select the account you want them to place.
  4. Upload the file to the provided field.
  5. After that, proceed and follow the on-screen steps.

 

I am always here, willing to help you fix the connection of your bank in QuickBooks and make sure you can still proceed with your tasks despite these challenges.

B
bdiamondbuildersAuthor
September 3, 2025

Hey Bryan, appreciate you trying to help. I've already called tech support for Lowes, Menards and QuickBooks. QBs had me refresh, reconnect, etc and didn't fix anything. I've troubleshot everything I can think of and still nothing. 

Attaching some screenshots of what the error messages are saying. We've been using Menards (Capital One) since March 2024 with absolutely no issues, until QBs updated our account to the updated version. 

B
Boebuilders
August 27, 2025

We can't get our Menards card to connect either. Been trying for a couple weeks now. There doesn't seem

to be an issue on Capitol One's end. I wish Quickbooks would resolve the problem. 

Tori B
Tori BQuickBooks Team
QuickBooks Team
August 27, 2025

Thanks for sharing your concerns, @Boebuilders.

 

I hope you're having a great day so far. 

 

To clarify, are you receiving any error messages when trying to connect? If so, would you mind sharing a screenshot of the error? Any additional details you can provide will be a big help, so I can share the right resolution for you. 

 

Our goal is to ensure we get our customers back to business as quickly as possible. 

 

While I await your response, let's go ahead and try some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your Menards card not connecting. I'm including the links for all supported browsers that contain the steps to clear the cache below. 

 

Once you've cleared the cache, please be sure to restart the browser so the changes can take effect. 

 

I'm looking forward to your reply so we can get this resolved together. Chat with you soon!

 

 

D
dawnp73
September 2, 2025

I am having the same issue with the Menards Capital One linking. It was working and then stopped a few weeks ago. I deleted and then have been trying to link again. The credit card website works fine. I go through the whole account link process, including receiving a verification code. Once I enter the code, which should be the last step, I get an error message that Menards/Capital One is having technical issues or has high traffic and to try again later. I've tried multiple times over the last 2 weeks...including from an incognito browser and after deleting my cookies and cache.

 

My other credit cards are linked fine. Any help would be appreciated.

A
AndiPeck
September 3, 2025

Same problem. Anyone find a solution? QB said it knows about the problem.

SIAB
SIAB
Level 2
September 3, 2025

Use csv2qbo converter for the time being. It's a $60 one time license.

https://www.moneythumb.com/?ref=110

 

A
Amanda122
September 5, 2025

I am having the same issue, and have tried all of the solutions listed above.  I get error message 101, 102 or 105.  

 

I have called QuickBooks several times.  I have been told it is Case # [removed] and they are working on it, but have no timeline for when or if it will be fixed. 

B
bdiamondbuildersAuthor
September 19, 2025

As of 9/17/2025 the Menards cc reconnected and is seeming to work fine for me now. I'm assuming QuickBooks must've fixed something on their end.  

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