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May 6, 2021
Question

I'm having issues with certain purchases not showing up in my banking transactions with my credit cards. Some purchases show while others don't.

  • May 6, 2021
  • 1 reply
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1 reply

QuickBooks Team
May 6, 2021

Hi there, bonnie-sc-techse.


Let’s perform a manual update to refresh the connection between QBO and your bank. Doing so ensures the missing purchases will show in your company.

 

Before we proceed, check with your bank to see if the entries are cleared and ready for download. When you're ready, follow these steps to update your account.

 

  1. Go to the Banking menu on the left panel to choose the Banking option.
  2. This will take to a page that will show the lists of your account.
  3. From there, click the Update button.
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

 

Once done, check if the transactions in the Blue tile increase. If nothing new downloaded, perform Steps 2-4 in this article: What to do if you can’t find downloaded transactions in QuickBooks Online.


For tips on how to keep your bank feeds organized and show the latest entries, see the following articles. These resources also contain screenshots for visual reference.

 

 

Don’t hesitate to visit the Community again if you need help when working in QBO. I’ll be around to assist further. Have a good one.