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January 26, 2026
Question

I made a payment to a t shirt company and I didnt receive all my shirts and got wrong color can I do anything?

  • January 26, 2026
  • 1 reply
  • 5 views
No text available

1 reply

EduardA
QuickBooks Team
January 26, 2026

Welcome to the Community, @Apundergroundconstruction.


You can request a vendor credit or a refund for the missing and incorrect shirts you received from the t-shirt company.


Here's how to record a vendor credit in QuickBooks Online (QBO):

 

  1. Go to the (+) Create icon, then select Vendor credit.
  2. In the Vendor dropdown, select your vendor.
  3. Depending on how you record purchases with your vendor, enter either Category details or Item details. Usually, this is the category, product, or service for which you’re getting credit.
  4. Select Save and close.


To learn more about entering refunds in QBO, check out this article: Enter vendor credits and refunds in QuickBooks Online.


If the vendor refuses to give you credit or a refund, you can request a chargeback through your bank or credit card issuer.


Should you have any QuickBooks-related concerns, feel free to comment below.