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February 26, 2023
Question

I received payments prior to setting up quickbooks checking and they don’t deposit

  • February 26, 2023
  • 1 reply
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1 reply

QuickBooks Team
February 26, 2023

I'm here to share information about customer payment deposit time, @aaron-licardohos.

 

Bank deposits for credit card payments take 1-2 business days, whereas bank transfers (ACH) take 2-7 business days. When your bank accepts the transactions, it will determine the deposit date. In this article, you can find additional information: QuickBooks Payments Deposits FAQ.

 

Meanwhile, you can track your transactions through the Merchant Service Center:

  1. Log in to your Merchant Service account.
  2. Click Activity & Reports and select Deposits.
  3. Use the Date fields to filter the data.

 

You can also check if the payment is in undeposited funds account. Unless you physically deposit the fund to your actual bank, the Undeposited Funds account records payments in QuickBooks. Most of the time, banks aggregate all of your deposits into a single transaction. After you have your deposit slip and know which payments your bank combined, you can do the same in QuickBooks.

 

You can check this article as your reference in making deposit from undeposited funds account: Deposit payments into the Undeposited Funds account in QuickBooks Online.

 

Let me know if you have additional questions about deposit time of the payments. I'm always here to help. Have a great day.