Level 7

Question

Im gettting a pop up window Something's not quite right. You need to select a different type of account for this transaction.

Forum|Forum|7 years ago
December 14, 2018
5 replies
56 views

No text available

QuickBooks Online

AlcaeusF

Level 14

Hi, jason14.

Thanks for reaching out to us here in the Community. I'm here to help fix the pop-up message that you're getting in QuickBooks Online (QBO).

So that I'm able to provide you with the most accurate information, may I know what you're trying to do before you get this pop-up message? Are you working on a specific transaction? Once I know this, I'll be able to work towards getting you the fastest resolution. You can leave a comment below by clicking the Reply (green) button to add more details.

Looking forward to your response and providing further help. Take care always!

J

jmodevt

what do i do here

PreciousB

Level 6

Welcome to the QuickBooks Community, jmodevt.

You are in the official QuickBooks Community site wherein customers can ask questions, find solutions and share ideas about Intuit products.

As for the pop-up message, this error will usually show if you've selected an Other Current Assets account with Detail Type Inventory as the header or distribution accounts. Once you selected a different account, the error should no longer show up (see screenshot below).

For more details about bank deposits, check these articles:

Let me know the results after after trying the steps above or if there’s anything else you need, feel free to let me know. Have a good day.

C

ckelitepromos

When I try to create an expense from a receipt, I'm getting the error message, "Something's not quite right. You need to select a different type of account for this transaction". Quickbooks does not say the type of account that I should use. I'm trying to enter an expense for an Owner Contribution, Equity account.

G

GraceC

Level 4

Hello there, @ckelitepromos.

Let me provide some information about the error you encounter.

This happens if you selected an asset account as a payment account. However, make sure to select the correct bank account in creating an expense. Let me show you how to do it.

From the left menu, click the + New icon.
Select Expense.
In the Payment account section, select your bank account.
Under Category, click Owner's Equity.
Enter the amount.
Click Save and close.

For more reference, you can check this article: Enter, edit, or delete expenses in QuickBooks Online

You can visit this article about managing expenses in QuickBooks Online for your future reference: Manage expenses.

Drop me a comment below if you have any other questions about this. I'll be happy to help you out. Have a great day ahead.

H

htrllc

I'm also having the same issue. I've tried using a different browser, using an incognito window, etc. I've asked support for help but they didn't have an answer or their solution didn't work.

IamjuViel

Level 8

Hello, @htrllc.

Let me share additional information to help resolve the error you've received, @htrllc.

The error you've received usually happens when you're creating a purchase order or other expense type of transaction. You'd want to make to choose an account if you're using the Category details section. This way, you'll be able to save the purchase order without any errors.

You've got me here if you have other questions about navigating around QuickBooks. I'll be around to help. Have a good one!

T

TMata

Something's not quite right

"An account you chose for a billable expense doesn't have an income account associated with it. Before you save this transaction, you need to make that association, or the income won't be reported correctly. Tip: Open a new browser window, edit the account and make the association, and then Save in this window."

The category that I'm selecting is a COGS and yet I'm still getting this message... why?

W

WALL EXPERTS

I'm getting this hard stop when trying to add a New Expense.

R

rwheeks

Similar problem. I had to relink a mortgage account to my QB online account. I re-linked it and selected "long term liabilities" and "notes payable" when I linked it. Now I am trying to review imported monthly payments. When I try to split the payment into interest and principal, I get this error message: "This account is set up as a liability account. To accept this transaction, either disconnect the account or change its category type to bank or credit card." This didn't used to be an issue, so maybe I messed something up when I re-linked?

C

Carneil_C

Level 6

I'll go over how we can fix the error you've encountered in QuickBooks Online, @rwheeks.

To get around this error, you can disconnect the Mortgage account or change the category to bank or credit card.

Here's how to disconnect an account from online banking:

Go to Bookkeeping, choose Transactions, then Bank transactions.
Select the tile for the bank account.
Select the pencil ✎ icon, then select Edit account info.
Select Disconnect this account on save checkbox. If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish, and try again.
Click Save and Close.

To change the Account Type, here's how:

Go to Bookkeeping, choose Transactions, then Bank transactions.
Select the tile for the bank account.
Select the pencil ✎ icon, then select Edit account info.
Click the drop-down under Account Type and choose Bank or Credit Card.
Tick Save and Close.

When everything is set, you'll want to check out these articles for guidance. These can guide you further on how to categorize your transactions and reconcile your account flawlessly:

Feel free to reach out again to keep us posted on your progress. I'm more than happy to lend a helping hand if you have more QBO-related concerns. Take care and best regards.

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