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edie-delorme
July 19, 2022
Question

Is Quickbooks having updating problems?

  • July 19, 2022
  • 2 replies
  • 20 views
It just spins, shows the last update from 1 day ago. I have logged off and back on, still the same result.

2 replies

C
ChristineJoieRQuickBooks Team
QuickBooks Team
July 19, 2022

Hi there, @edie-delorme.

 

I understand that updating your account in QuickBooks Online is taking too long. I'm here to help you address this issue.

 

As of the moment, we don’t have an open investigation yet concerning your issue. However, I suggest you perform basic troubleshooting to help the browser work impeccably.

 

Try following the steps below:

 

  1. Restart your browser.
  2. Clear your browser's cache.
  3. Use private browser like Microsoft Edge, Chrome, or Fire Fox. Refer to these shortcut keys to open a private browser:
 
 
  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

 

Once everything is well, I added this article for you to run your business efficiently: Getting Started in QuickBooks Online.

 

In case you need it, I include this article for your guide on how to upload banking transactions manually in QuickBooks.

 

I'll be here if you want further assistance on your account. Fill in your response below. Have a pleasant day ahead.

L
lila-godel
July 19, 2022
@edie-delorme wrote:
It just spins, shows the last update from 1 day ago. I have logged off and back on, still the same result.

 

There was an issue with bank feeds earlier.  See https://status.quickbooks.intuit.com/ for details.

MaryLandT
MaryLandT
Level 10
July 20, 2022

Thank you lila-godel for providing an update about the bank connection issue.

 

Our Engineering Team has already resolved this issue. If edie-delorme is getting the same results, I recommend clearing the browser's history.

 

Follow the steps on how to delete the history based on your selected browser.

 

After that, make sure to restart the browser for changes to take effect. Then, sign in to QuickBooks Online and check again the bank connection.

 

If the same issue persists, you can report this again to our Engineering Team. Simply contact our QuickBooks Live Team so they can create a new case to further investigate the bank connection.

 

Keep me posted if you have additional questions about the bank connectivity issues. Just leave a comment below and I'll get back to you.

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