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I
imageryicons2
May 6, 2020
Question

Is there a way to stop the screen from scrolling back to the top every time I exit an transaction or edit while reconciling?

  • May 6, 2020
  • 6 replies
  • 36 views
No text available

    6 replies

    MaryLurleenM
    MaryLurleenM
    Level 6
    May 6, 2020

    Hello there, imageryicons2,

     

    The system refreshes after changes are made on the account. Or when closing an item or transactions you're working in QuickBooks Online, the page will automatically go back to the top. We're unable to prevent this.

     

    Check out these articles for reconciliation reference:

    I'll be right here to help if you need anything else.

    D
    Donnaroberts
    May 22, 2020

    You should be able to prevent this, it is a recent change.  

     

    I am in the midst of doing extensive work to determine how far our cash reserves will last, as we will be in serious trouble and I am trying to convince the company officers to watch their spending.  This is major and serious work and I HATE having to remember where I was a return when looking at something else.

     

    This stinks, you are not user friendly and it needs to STOP NOW!  If you are powerless than who can I talk to that can?

      J
      Just_me
      Level 3
      May 6, 2020

      @imageryicons2 ,

      Don't let them fool you.  They'll talk to you like this has ALWAYS been this way, when in fact, it has not.  

      It is new, and SO unnecessary.  

       

       

        X
        Xiety
        June 22, 2020

        I've just spent 60mins on QB online chat trying to explain the frustration of the new auto scroll back to the top of the page issue. They simply said the page is was working as it was designed and said there is nothing they can do.. I asked if a resolution is in place, especially due to the amount of disgruntled users in the forum posts, they said nope they can't escalate a complaint within online chat. 

        What a wasted 60mins of my life ... !! 

          L
          lt9
          February 6, 2021

          Has there been a fix for this?

            R
            Ryan_MModerator
            Moderator
            February 6, 2021

            Hi @lt9,

             

            I'll handle this query for you about a situation in QuickBooks Online (QBO).

             

            The option to disable the auto scroll up behavior by the system is unavailable. No worries though, what you can do is submit feedback to our product developers.  

             

            Follow these steps: 

             

            1. Go to the Gear icon.
            2. Select Feedback.

            Rest assured, feedback by our ours are users are reviewed by our product developers. They always keep an eye out for user suggestions. 

             

            Post a reply if you have other questions about your QBO company, and I'll take care of them.

            M
            mrjonine
            March 2, 2022

            You must be joking with this response.  This issue is all over the forum yet it still not been addressed.  You have made many people's lives worse with this and refuse to a) admit the mistake and b) offer any solution other than submitting feedback which is never going to be rolled out into production product.  This truly stinks..

              J
              JA10
              May 23, 2024

              this is not a fix but a workaround.  It helps me save some time as I go thru each transaction to clear them.  

               

              to avoid jumping back and forth on the screen, limit the number of transactions on the screen by adjusting the dates. You can find the filter on the top left corner right above the date column.  By default, it seems to be set to show "All" transactions.  I select From and To dates to only see the transcations i am interested in. This may help someone as I was wasting too much time going back and forth on the screen too and getting frustrated.

                B
                BAMBOOG
                October 16, 2024

                IM HAVING THE SAME ISSUE AND IT IS INSANELY ANNOYING.  PLEASE CAN YOU FIX THIS?

                  M
                  MichaelaSQuickBooks Team
                  QuickBooks Team
                  October 16, 2024

                  Thanks for bringing this to our attention, BAMBOOG.

                   

                  I'll share ways that will help to enhance your experience using QuickBooks Online (QBO).

                   

                  The option to stop the page from automatically scrolling to the top isn't available. In the meantime, you can open a new tab when opening or editing a transaction to keep the reconciliation screen from refreshing.

                   

                  I also encourage you to directly submit a request to our product developers to consider this feature in future software updates.

                   

                  Here's how:

                   

                  1. Go to the Gear icon.
                  2. Under the Profile column, click on Feedback.
                  3. Enter your request. Then, click Next.

                   

                  You may also want to check this article, as QBO automatically generates a report after each reconciliation to verify the balances: View, print, or export a reconciliation report.

                   

                  Don't hesitate to reach out whenever you have any other functionality concerns. We're always here to find ways to help.

                  M
                  Mitzi50
                  February 5, 2025

                  The original post was in 2020.  It is now 2025 and this is still occurring.  Have you been able to find a fix to this solution within that 5 years? 

                   

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