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M
mbliss1002
September 16, 2025
Question

Lost connection to Axos Bank

  • September 16, 2025
  • 5 replies
  • 55 views

Until about a month ago I was able to automatically download transactions from Axos bank. Now I can no longer connect to it. I get a 103 error.

    5 replies

    J
    JoelESQuickBooks Team
    QuickBooks Team
    September 16, 2025

    I’ll connect you with our Live Support Team, who can take a closer look at your account in a secure environment and conduct a thorough investigation into the issue, mbliss1002.

     

    They have specialized tools and resources to address your situation.

     

    Here’s how you can reach them:

     

    1. Go to the Help icon on the top menu.
    2. Select the Search tab and enter your concern. For instance, enter help.
    3. Click the Contact Us button and choose between Chat or Callback to connect with us.

     

    Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

     

    Feel free to reach out if you need further assistance with QuickBooks.

    J
    JustTryingToMakeItHappen
    December 5, 2025

    Wow! For the amount of money that QB charges small businesses, I am amazed at the lack of resolution here. This is obviously a WIDESPREAD PROBLEM caused by QB, and they are doing nothing to resolve it but tell each individual user to create a support ticket. 

    My Axos bank accounts connect seamlessly to every other software integration I use them with. QBO is the ONLY connection that experiences this difficulty. 

     

    FIX IT QB! What are we paying you for?

      SIAB
      SIAB
      Level 2
      September 16, 2025

      @mbliss1002 

      Try opening your QBO account on any private/incognito browser.

      M
      mbliss1002Author
      September 17, 2025

      Thanks, but that didn’t work.  

      C
      Candice14
      Level 8
      September 17, 2025

      Good morning, @mbliss1002. 

       

      Thanks for reaching back out and letting us know that trying an incognito window or private browser didn't work for your business. Allow me to give you some other details on what the 103 error usually means and what you can do to correct it. 

       

      Banking error 103 usually occurs due to an incorrect username or password for the bank account you're trying to connect to. Review and go over the steps below to fix the error: 

       

      1. Confirm your sign-in info is correct
      2. Check if your bank requires third-party access
      3. Enter your bank sign-in info in QuickBooks

       

      Please come back if you have any other questions or concerns. We want to ensure that you get your bank connection back as soon as possible. Have a great day! 

      F
      fourthpost
      October 16, 2025

      Same for me. This has been going on since July. Reported to QBO but they do nothing but send periodic updates that they're "working on it."

        W
        Willy Vanilly
        December 3, 2025

        Any updates from QBO? I'd really link to reconcile my books before the end of the year. This is ridiculous that some have seen this since July of this year and nothing. 

        Additionally, the sole reason I have AXOS is to take in Mobile Deposits and since that experience with QuickBooks is the worst and unreliable, I have to use another bank. 

        Please QBO provide an update here...

        L
        LouiseG12QuickBooks Team
        QuickBooks Team
        December 3, 2025

        Hello there, Willy. 

        I hear your frustration, especially since reconciling your books is a crucial task as the year-end approaching.
         

        While I’d love to assist you, our Live Support team is the best resource for this. They have the right tools to review this matter thoroughly and provide you with accurate updates.
         

        Here's how to connect with them:  
         

        1. Navigate to the Help menu.
        2. Select the Search option and type contact support.
        3. Click the Contact Us tab at the bottom.
        4. Enter a short description of your concern.
        5. Choose a way to connect with us.
           

        Also, you can check their support hours to contact them at a convenient time.
         

        Please let us know if you have additional questions.

        D
        dixcon
        February 20, 2026

        Intuit - What is the status of this fix?

        SIAB
        SIAB
        Level 2
        February 20, 2026

        @dixcon 

        Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

        W
        wishyouwerehere112
        April 15, 2026

        It is over 6 months later and no resolution? I had my account connected and in March 2026 it just randomly disconnected and I get the same error as everyone else in this post. QB has been 0 help - one person said they'd escalate it and I got an email a day later that it has been fixed. Nope...another person said that i had to submit a ticket to add a new bank in QB and they would add it. Seriously? The bank comes up when I search the list to reconnect .... but I still did that and over a week later and still not working. 

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