My journal entries for payroll won’t match, ever since transactions were updated. It shows the matching transaction, but when posting, says it’s already matched.

You'll have to manually review the entries that have been automatically matched to ensure they are linked to the correct payroll transaction, Katie.

When managing JE payroll transactions in QuickBooks Online (QBO), the system can automatically match certain entries. However, it's important to verify that these matches correspond to the correct payroll transactions.

While automatic matching can streamline your workflow, it can also lead to error. For example, a payroll payment may be linked to the wrong expense, deposit due to similarities in date, amount, or description.

These mismatches can create discrepancies in your financial records, making account reconciliation and report generation more complicated. This is why you've encountered this error.

To check and resolve this error, you can follow the steps below:

1. Select the tile for the bank or credit card account from which you downloaded the transaction in the Bank transactions window.
2. Go to the Posted tab.
3. Find the transaction you want to check or unmatched.
4. Select the blue transaction link in the Transaction Posted column to see the matched transaction.
5. Click Undo from the Action column.

You can refer to this picture below as reference:

This unlinks the two transactions that are once automatically matched. The original downloaded transaction will return to the Pending tab. Once done, you can now start to find the correct match with these transactions.

However, if you've verified that the transactions are accurately match with your entries, yet the issue persists, you may consider contacting our Live Experts team. They have the tools to securely access your account and conduct a thorough investigation to determine the root cause of this unusual behavior.

Feel free to reply to this thread if you need further assistance.