Question

My QBO is connected to chase, bank balance is not matching up the quickbook balance is perfect

Forum|Forum|2 years ago
January 7, 2024
1 reply
101 views

only the checking bank balance is not matching everything else is matching. not sure why

QuickBooks Online

QuickBooks Team

Thanks for coming into this forum, joe-singh. I see how important account balances are when managing financial data in your file. I've come to provide information to help rectify incorrect amounts of these transactions and match them to make sure accurate records are reviewed.

In QuickBooks, the program is dependent on what your bank shares. Each financial institution has a different time increment when they send the transactions. With that, if your bank register balance in the online program doesn't match your actual bank balance, several factors may cause the balances to vary.

Thus, you would need to verify why they don’t match, and fix them accordingly. Here are the following reasons you want to consider:

Outstanding transactions
New transactions for a connected account
Duplicate transactions
Edited or deleted transactions
Credit card (liability) account

In addition to that, if there are expenses that have cleared the bank but haven't been entered into QuickBooks, the balances will also differ. You may visit this guide for additional insights: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Furthermore, if you still have issues with mismatched bank problems, you may utilize these references for more guidance:

I'll always visit this thread to make sure any additional queries you have are addressed. Just feel free to let me know in the comments below. Keep safe and have a good one!

J

joe-singh-firstuAuthor

thank you for helping; let me try to explain again. everything is reconciled properly in quickbooks. The only issue i am having is with the Chase Checking account from my bank (all other acct; saving and cc are perfect). he QB program shows the perfect matching #$s but the connected checking bank accout is showing a much higher #.

for example; when i log into chase it shows $30K in checking; the QBO linked checking bank balance showes $50k. the in QBO balance shows 30K same as chase...

the info you send was not helpful as i am dong everything according to that info

hope this explains it better

I

IrizA

Level 2

Thank you for following the provided steps by my colleague, Joe. I've got some information that can help you further.

In QuickBooks Online (QBO), there are instances where the bank connected to online banking doesn't match the balance in QBO.

There may be pending transactions showing in your actual online account that have not yet appeared in your QuickBooks account, resulting in an imbalance of your account. Therefore, ensure that all pending and outstanding transactions are included in your QBO account.

In case you want to view your reconciliation report and print it, you may refer to this material since this involves step-by-step that can guide well: How do I view, print, or export a reconciliation report?

We're always here to help if you have further concerns about anything related to QuickBooks. Just hit the reply button and type what troubles you. Stay safe.

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