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Diane430
July 18, 2021
Question

my running bank balance disappeared

  • July 18, 2021
  • 1 reply
  • 18 views

As I was working in my bank account register, the running balance disappeared, It only shows NA, where did it go?

    1 reply

    R
    Ryan_MModerator
    Moderator
    July 18, 2021

    Let's get your running balance in the register to show in QuickBooks Online (QBO), @Diane430.

     

    The first thing I can suggest is to refresh your browser. If the issue persists, open your browser's private window. It allows you to isolate the cache, which is the common cause of unusual behaviors.

     

    • Google Chrome: Ctrl + Shift + N
    • Microsoft Edge: Ctrl + Shift + P
    • Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    If that works, go back to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

     

    Feel free to post a reply if you have other questions about bank registers in QBO. I'll get back to you as soon as I can. Enjoy the rest of the day!

    D
    doodlink
    August 25, 2021

    Also the thick line for current date and balance has disappeared. This is a real pain!

    R
    ReymondOModerator
    Moderator
    August 25, 2021

    Thank you for joining the thread, @doodlink.

     

    The error may appear when there's an issue with the browser. This is the reason why the thick line for the current date and balance has disappeared. 

     

    I'd recommend following the troubleshooting steps that were outlined by my colleague Ryan_M above. This can help you fix any cache-related issues within the program. 

     

    If you've already tried these steps, I'd suggest contacting our phone support. This way, they can check your account in a secure environment and fix the error. 

     

    Simply follow these steps to reach out to them:
     

    1. Click the Help menu in the upper-right hand corner and click Talk to a human.
    2. Type in "Talk to a human", then press Enter.
    3. Look for I still need a human and click on it.
    4. Select Get help from a human.
    5. Choose between Chat with us, Schedule an appointment, or Have us call you.

     
    Please check out our support hours to ensure that we address your concerns on time.

    Also, our Help articles might have something that can help you with your QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Online" to browse for related posts.

     

    Let me know how it goes by adding a comment down below. I'll be more than happy to further assist you. Keep safe.

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