Question

No drop down sales income account when making a deposit

Forum|Forum|4 years ago
February 20, 2022
5 replies
17 views

i cant create the deposit

QuickBooks Online

C

clandry

Same thing with mine. It was there yesterday and now it's gone so I can't add the deposit today.

K

Klent

Level 8

I'll hep you fix this, info1780 and clandry.

It's possible that the accumulated cache and cookies is the root cause of this unusual behavior. To isolate the issue, you can try opening your QuickBooks company using an incognito or private window. Feel free to use these shortcut keys:

Ctrl + Shift + N for Google Chrome
Ctrl + Shift + P for Firefox & Microsoft Edge
Command + Shift + N for Safari

If it's now working well, go back to their regular browser and then, clear its cache to delete the accumulated junk files and improve your browsing experience. Switching to other supported browsers can also help resolve this issue.

I've also included an article that will help you in connecting a bank deposit to an invoice in QuickBooks Online: How to link a bank deposit to an invoice.

Don't hesitate to insert a comment below if you have any other concerns or additional questions. Have a pleasant day ahead.

C

clandry

I tried all of these things and I still don't have the correct drop down box. All I have cash or bank.

A

AbegailS_

Level 6

I appreciate you sharing your thoughts and performing some troubleshooting steps, @clandry.

Let me route you the right support group that can assist you further.

Since the troubleshooting steps don't work, I recommend contacting our Phone Support Team they're the right support group who can investigate this matter further. They can also create an investigation ticket if other users are experiencing the same.

Here's how:

Click the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Enter your question and click Let's talk.
Select Start messaging or Get a callback.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

You can also use this link for reference when creating deposits: Record and make bank deposits in QuickBooks Desktop.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

T

TX075000

I have this problem too. I have two different companies and the accounts are meeting from one company but are there for the other company. It only affects the deposits my accounts are there for checks. Everything was okay yesterday.

*meeting = missing

Same issue here--there are no drop downs in the data table under the "Account" header--didn't this used to be called "Category?" In the drop down it asks if you want to "See and add more categories." If you click on this it opens another box where you can search and find your categories/chart of accounts--but that's way too many clicks to get to the data you want to assign to the deposit. I have over 100 deposits to enter, each with an average of 4 data table lines for different categories/chart of account--this will take forever.

This was working 02/21/23 and it is NOT WORKING 02/22/23.

Spent an hour with online chat support and they could not even understand the problem.

Someone obviously changed the code and created the problem--how long to fix it is the BIG QUESTION.

T

treasurer140

Even if you take the extra clicks to search for your category/chart of account, you have then select it, and it will populate the table field--but in the wrong font. Then after you complete the table line with the amount, the font changes to match the other table fields.

This has to be a programming error.

T

treasurer140

Intuit correct the problem today. Not sure if they corrected the error or rolled back the update.

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