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C
Coles Coffee Co
February 5, 2026
Question

Payments to deposit from Square Integration.

  • February 5, 2026
  • 1 reply
  • 1 view

I have a nightmare situation. I have called the Experts for the past 4 months trying to get it resolved. My client uses Square to capture her POS coffee busines sales. The integration with QBO has created duplicate and triplicate transactions. After clearing out many of the duplicate transactions, there are still about $90k worth of undeposited funds that are completely untrue. Every suggestion and resolution I have been given over the past 4 months has only confounded the issue. This is preventing me from closing the 2025 books for my client. HELP!

1 reply

J
Janiqueca_TQuickBooks Team
QuickBooks Team
February 5, 2026

Hello there, Coles.

 

I can see how this ongoing situation has been overwhelming, especially when it’s impacting your ability to close the books for your client. Resolving this is definitely a priority.

 

I encourage you to reach out to our live support team again. They can work with you directly to investigate the issue and determine exactly what’s happening.

 

Here’s how you can reach them:

 

1. Go to the Help icon on the top menu.

2. Select the Search tab.

3. Type in your concern, then click Contact Us.

4. Choose between Chat or Callback to connect with us.

 

Feel free to reply here with any other questions or concerns.

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