Paypal bank transaction matching fails with: "Unexpected Internal Error. (-30000)".

Hi treasurer184, I appreciate you reaching out to us about this concern. I’ll provide you with the steps on how  you can contact our live support team and match your transactions manually as a workaround.

Since the issue persists despite performing multiple troubleshooting steps, it's best to reach out to our live support team. Our representatives can investigate this further and find a comprehensive solution so you're able to match your transactions.

Here’s how:
 

1. Open your QuickBooks Online account.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” in the field.
4. Enter your brief concern, then go to the Contact option.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

In the meantime, you can use the "Find Match" option to manually match your PayPal entries as a temporary workaround.

Here’s how to manually match transactions:
 

1. Go to the Transactions menu and select Bank Transactions.
2. Locate the transaction you want to match and click it.
3. Select Find match option. A window opens, from there select the appropriate transaction to match.
   
   
4. Verify the details and click Match to confirm.

If there’s anything more you need or any questions you have, feel free to reach out.