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November 28, 2025
Question

QBSE bank account not syncing transactions

  • November 28, 2025
  • 1 reply
  • 17 views

I noticed that no transactions had synced from Elevations Credit Union in a few days and noticed it had been over a week since the account refreshed. When I refresh manually, it says:

 

Something unexpected happened and we couldn't connect to your bank.

Try again in a few hours. (0000)

 

I cannot contact support as when I go to Help > Contact Us, it says:

 

We're having technical issues
Try again or come back later.

1 reply

Morgan_B
QuickBooks Team
November 28, 2025

Thanks for taking the time to post your question here in the Community, MarkDubya.

 

I want to make sure you're able to connect to your bank and view up to date transactions in your QuickBooks Self-Employed account.

 

QuickBooks Self-Employed banking error 0000 is likely a connection issue, possibly caused by outdated bank login credentials, a problem with the bank's website, or a temporary glitch. To fix it, first log in to your bank's website to verify your credentials are correct and that there aren't any alerts or security prompts. If your bank password has recently changed, you can update it in QuickBooks by:

 

1. Going to Transactions.

2. Select the bank account.

3. Click Edit, and then Edit sign-in info

 

If the problem persists, the next step to try is disconnecting and reconnecting the bank account. You can manually import transactions temporarily by following the steps in this article: Manually import transactions into QuickBooks Self-Employed.
 

Please let me know how things look after giving these steps a try. I'll be here if you have any other questions.

MarkDubyaAuthor
November 29, 2025

I couldn't find anything about bank accounts under Transactions or or a way to edit login info under Bank Accounts.

 

However, in the Android app under Settings > Accounts, there was an option to edit login info. After entering my login info, it eventually times out.

 

If I disconnect / reconnect the account, will that remove all my transactions?