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A
AriaMD
January 6, 2024
Question

QuickBooks Bill Pay Basic plan, the first 5 ACH transactions are supposed to be free. BUT I'm being charge the $0.5 on every transactions. Why is that?

  • January 6, 2024
  • 3 replies
  • 48 views
No text available

    3 replies

    JaeAnnC
    JaeAnnC
    Level 6
    January 7, 2024

    Hello there, @AriaMD. Let me point you in the right direction to resolve your issue about QuickBooks Bill Pay ACH fees. 

     

    Yes, you're right. The QuickBooks Bill Pay Basic Plan has no subscription fee and includes five free standard ACH payments per month. Since you've been charged on every transaction, I recommend reaching out to our customer support team. This way, they can review your account securely and issue a refund if necessary. To do that:

     

    1. Go to the Help icon and choose the Search tab.
    2. Select Contact Us.
    3. Describe your concern and select Continue.
    4. Choose between Chat with us and Have us call you.

     

    Furthermore, you can schedule bill payments to ensure you can pay your vendors on time.

     

    Keep in touch if you have any clarifications about QuickBooks Bill Pay ACH fees. I'm available 24/7 in the Community to provide answers. Take care.

    4
    4Gal
    Level 5
    January 7, 2024

    @AriaMD 

    You should signup for a free Melio account and get free 5 checks per month and free ACH with no limit.

    https://affiliates.meliopayments.com/pricing

     

    You can also get $100 cashback to pay the first bill.

    https://affiliates.meliopayments.com/cashback

     

    J
    Junipurr
    February 5, 2024

    I am having the same issue! 

    F
    FaithA
    Level 1
    February 6, 2024

    I understand that knowing what you're paying for is important, Junipurr. Allow me to provide steps on how to review your fees securely.  

     

    QuickBooks Bill Pay Basic Plan includes five free standard ACH payments per month and has no subscription fee. If you have been charged on every transaction, you will want to contact our support. They have the proper tools to assist you in checking how many transactions you have in processing bill payments securely.

     

    To contact support:

    1. Go to the Help icon and choose the Search tab.
    2. Select Contact Us.
    3. Describe your concern and select Continue.
    4. Choose between Chat with us and Have us call you.

     

    For future reference, feel free to visit this article on how to schedule bill payments to ensure you can pay your vendors on time. 

     

    You can always return to this thread for more questions and updates on subscription fees and any QuickBooks-related matters. I'll be here. Keep safe!

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