Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
W
weslaughton
February 14, 2023
Question

Reconcile Discrepancy

  • February 14, 2023
  • 1 reply
  • 20 views

There's a discrepancy because at least one transaction was changed or deleted after it was reconciled. I just noticed this statement when I was going to reconcile my bank. I can view the transactions that are deleted. Can I undelete them or do I manually have to do it. Thanks, Wes

 

1 reply

D
DebSheenD
Level 5
February 14, 2023

Hi there, @weslaughton 

 

I appreciate you for providing detailed information about your concern. I'm here to share some insights into fixing bank reconciliation issues in QuickBooks Online.

 

For now, there is no option to restore a deleted transaction automatically. However, we can use the Audit log to recover the details of the deleted transaction and re-enter them manually by clicking the + New tab to create and choose what transaction you want to recreate.

 

I'm sharing these articles for your guidance when reconciling your account in QBO:
 


You might also want to learn more about managing reconciliation reports in QuickBooks Online by visiting this link: How do I view, print, or export a reconciliation report?

 

Get back to me if you need help with reconciliation or anything QuickBooks. I'd be happy to assist. Enjoy the rest of the day

W
weslaughtonAuthor
February 14, 2023

Hi Deb,

 

Thanks for getting back to me; I appreciate it. So if I look at the Audit log I can see the deleted transactions. Do I have to manually re-enter each transaction or will QB online remember the transaction?

 

Thanks for your help. 

 

Wes

JenoP
JenoPQuickBooks Team
QuickBooks Team
February 14, 2023

Jumping in to quickly answer your question about restoring data, weslaughton.

 

Yes, you will need to manually recreate the transactions one at a time. You can use the same information from the Audit Log report such as transaction date, item or accounts used, payee or customer's name, and amount.

 

Let me share this article for more details:

 

 

You can also save these articles in case you need more references when working in QBO:

 

 

Keep me posted if you're able to recreate the transactions. You can also ask follow-up questions if you need anything else. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement