Since the conversion to the PayPal app transactions, my balance from my PayPal account is not showing up in QuickBooks? Is there an easy solution for this?

Hi there, Krista25. To resolve the missing balance of your Paypal account, we can disconnect and reconnect your app connection with QuickBooks. I'll be here to guide you through the process of completing this.

To resolve the issue that occurred after switching to PayPal app transactions, try disconnecting and reconnecting the PayPal app. This action can refresh the connection and ensure proper data synchronization. Please follow the steps below to complete these processes. 

To disconnect your account, here's how:

1. Sign in to your QuickBooks Online account.
2. Navigate to the left menu and choose Apps, followed by My Apps.
3. Next, click on the Action ▼ dropdown menu and select Disconnect. If the Disconnect option isn't visible, go to Settings and find the Disconnect button on the settings page.
4. Once done, please fill out the brief questionnaire.
5. Finally, click Confirm Disconnect to remove the app from your company profile.

For reference, here's a screenshot below:

Afterward, let's go ahead and reconnect it again. To do so, here's how:

1. Access the Apps section on your QuickBooks account, then choose Find Apps.
2. Search for Connect to PayPal, then click on Get app now.
3. Check the box for the relevant file, then click Install, and hit Let's do it.
4. To allow Intuit to access your PayPal data, click Give permission.
5. Input the email address linked to your PayPal account and then click Next.
6. Log in to your PayPal account.
7. To confirm the synchronization, click Agree and Connect.
8. After the connection is established, click Return to Intuit.
9. Choose the PayPal Bank where your PayPal transactions will be displayed, then click Next.
10. Select the sales tax rate that will apply to all imported sales transactions, then click Next.
11. If you have historical transactions, choose the date which you want to start importing, then click Done. Please know you can import historical transactions from up to 18 months ago.

Moreover, if the issue persists, I recommend contacting our live support team. They have the appropriate tools to conduct a comprehensive diagnosis of your account in a secure setting. Furthermore, their expertise enables them to identify the cause of the issue and provide the most effective solution.

After successfully connecting your PayPal account to QuickBooks, you can refer to this article for assistance in organizing your transactions efficiently: Categorize online bank transactions in QuickBooks Online.

Let me know in the comment section below if you have any other issues or concerns regarding this matter, Krista25. The Community forum is always available for you.