Solved

Speaking to Someone Live at Green Dot Bank

Forum|Forum|2 years ago
September 28, 2023
7 replies
266 views

I am having severe difficulty reaching someone to speak to regarding a problem at Green Dot Bank. I have tried:

1. the telephone number on the back of the Green Dot Card - The answering system asks me to enter the card number, but when I do, it does not "recognize" the card.

2. I have tried emailing them and got a response - that they would call me back in a business day. They called but when I took the call, it was dropped. This has happened twice. The are indicating that I am the one dropping the call. I assure you that I need to speak to them and would not drop the call.

3. A supervisor was supposed to call me within 48 hours and I have not received a call after 4 days.

4. I just tried calling the supervisor's telephone number and the voicemail indicated they were not available.

Any help you can give me would be greatly appreciated.

QuickBooks Online

Best answer by DebSheenD

Thank you for sharing details about managing Green Dot Bank, @Rozmore13.

I want to start by getting more information on what specific QuickBooks help you need today. This way, I can help you look into it further and accomplish your goal.

Green Dot is a payment platform that you can use when sending money using the Green Dot app. Once your customers pay you using this app, the payment will be deposited into your Green Dot bank account. With this, I recommend contacting QuickBooks Payments Support to help you with your concern about Green Dot Bank.

I'll add a link here where you can look for an article that can assist you if you require any information or procedures when using QuickBooks Online. Help articles.

Additionally, I'll be leaving these articles to help you in the future :

I'm always looking forward to your reply. The Community is available 24/7 to back you up. Have a great rest of the weekend, and take care!

D

DebSheenDAnswer

Level 5

Thank you for sharing details about managing Green Dot Bank, @Rozmore13.

I want to start by getting more information on what specific QuickBooks help you need today. This way, I can help you look into it further and accomplish your goal.

Green Dot is a payment platform that you can use when sending money using the Green Dot app. Once your customers pay you using this app, the payment will be deposited into your Green Dot bank account. With this, I recommend contacting QuickBooks Payments Support to help you with your concern about Green Dot Bank.

I'll add a link here where you can look for an article that can assist you if you require any information or procedures when using QuickBooks Online. Help articles.

Additionally, I'll be leaving these articles to help you in the future :

I'm always looking forward to your reply. The Community is available 24/7 to back you up. Have a great rest of the weekend, and take care!

R

Rozmore13Author

Thank-you for your assistance. I have connected with Green Dot Bank and we are resolving the issue.

Thanks again.

A

Archie_B

Level 6

That's great to hear, Rozmore13.

You're always welcome to return to this thread if you have other follow-up questions. We'll also make sure to give you relevant information and specific troubleshooting steps to resolve your issue if necessary. Enjoy your day and take care.

J

jennifernwmn10

I am having issues as well getting somebody to return my phone calls that is a supervisor I've been dealing with this issue for over a week now there is a gross discrepancy on my account and nothing I have done and nobody I have spoken with has been able to resolve it. I'm talking a discrepancy for about $399. This is absolutely unacceptable.

2 transactions from Cash App for $100 each taken out that should not have been. (total of $200)

1 credit of $32.84 that was removed.

1 credit of $50 that was removed.

1 deposit of $117.09 that was entered and then reversed.

These are the amounts we just discussed during our call. I am sorry for this inconvenience. Below is your case number from our call, in case you need it. I hope you have an amazing weekend! 🙂

Case Number: [removed]

This is an Intuit representative that actually took the time to go over everything with me.

When I was transferred to Green dot I got a representative that was incompetent and had no concern for my issue whatsoever. I was supposed to have a representative call me back 5 different times now And nobody has called me back. My issue still hasn't been resolved either!

One of the Green dot representatives even tried to get my entire card number and my entire social security number for quote unquote verification purposes. I have spoken with about 10 different Green Dot representatives in regards to this issue (none of which have resolved the issue) and not one of them asked me for my entire social security number or my entire card number in order to verify me. This is very concerning to me as it leads me to believe that there is fraudulent activity within Green Dot itself.

C

Captainemily

This issue has happened to me as well. Do you have a number to get to an actual human that was helpful? I was told I would get a call from a supervisor too. I am missing over $900. I finally reported them to the Consimer Finance Protection Bureau.

C

California Coastline

I have to think back, but, somehow I managed to someone at Quickbooks or Intuit to help me through the issue. But, it was completely impossible to talk to anyone at 'Green Dot Bank'.

Essentially, there were some rules on adding funds that I didn't know, which ended up screwing up our payroll processing. Unfortunately Quickbooks permanently downgraded our account. I of course dumped the Green Dot thing.

Really sorry I even tried this -- thanks Intuit.

J

jheim85

Having a similar issue here. Use QB Checking via Green Dot for my ProAdvisor account...and have an Amex that I use for credit transactions. Always keep at least $1k in the Green Dot Account.

Went to pay Amex (just under $400), declined, charged fees by Amex because of this error on QB/Green Dot's end. Can't get ahold of anybody, Green Dot doesn't even recognize the card number on their website.

C

Carl

Moderator

It's best to contact Green Dot Bank customer support to check if there is system maintenance on their end, @jheim85.

If you have a Green Dot Bank debit card, you can contact them directly via the phone number printed on the card or check the Green Dot website for customer support.

For additional assistance, our Payments Support Team is available to assist. They will check for any possible help with this payment concern and are hands-on in providing you with instructions.

Here's how to contact our Payments Support through QuickBooks Online (QBO):

Sign in to your QBO account.
Click Help (?) at the top right corner of the page.
Select Contact Us.
Enter your specific concern, then select Let's Talk.
Choose a way to connect with us:

Start a Chat to start a chat session
Get a Callback from the next available expert

The supporting hours for QBO with Payments & Merchant Service Center are available from Mondays to Fridays, 6 AM to 6 PT.

For more information about contacting our Payments Support, please review this article: Contact Payments Support.

I've attached this article for your future reference, you can check some of our commonly asked QuickBooks Payments questions with answers related to banking: QuickBooks Payments Banking Discussion.

I'll be around to help if you require further assistance with banking payments and fees or other QuickBooks queries.

S

Sgoudeau

How do I contact someone if my card keeps declining and I know I have money. It is my QuickBooks greendot card. This is such an inconvenience

Z

ZuzieG

QuickBooks Team

Thank you for bringing this issue to our attention, Sgoudeau. I understand how frustrating it can be when your card keeps declining despite having funds available.

If you have a Green Dot Bank debit card, the fastest way to get help is to call the number printed on your card or visit the Green Dot website for customer support.

If you need further assistance with QuickBooks Online (QBO) Green dot card, you can contact our dedicated Live Payments Support Team. They have the secure tools necessary to assist you with your specific queries.

Here's how to contact our Payments Support through QuickBooks Online (QBO):

Sign in to your QBO account.
In the upper right-hand corner, click Help.
Select the Search tab, then enter your specific concern.
Then click Contact Us.
Choose either the Chat or Callback options.

The supporting hours for QBO with Payments & Merchant Service Centre are available from Mondays to Fridays, 6 AM to 6 PT.

Please know that we're open 24/7 in case you need more help from us.

1

19391

I was robbed for $500. You call customer support and you are getting a representative for your financial institution in a foreign country telling me I robbed myself. What kind of institution are you running here?

J

Juiceyk1

I got $500put on a csrd and it say my card is emty car#4143 9[removed]0 cvv567 exp09/28

And i cant get to my money

Z

ZuzieG

QuickBooks Team

Thank you for bringing this issue to our attention, Juiceyk1. I understand how important every penny is.

Before proceeding, may I ask if you have already received your money back? If not, I’ll connect you with our Live Payment Support team. They specialize in identifying the cause of payment issues and will work with you to find a quick and effective solution.

Here’s how to contact our Payments Support team via QuickBooks Online (QBO):

Sign in to your QBO account.
Click Help in the upper right-hand corner.
Select the Search tab, and enter your specific concern.
Click Contact Us and choose either the Chat or Callback option.

The support hours for QBO Payments & Merchant Service Center are Monday to Friday, 6 AM to 6 PM PT.

Please know that we're open 24/7 in case you need more help from us.

P

PeterGlenn7

I cannot get through to a representative. It says my card # and social security # doesnt match

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