Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
N
netispguy
September 6, 2024
Question

Unable to connect to Citicards since Sept 2nd. (QB Desktop Pro Plus 2024)

  • September 6, 2024
  • 32 replies
  • 138 views

Ever since Sept 3, 2024 I have been unable to connect to Citi cards for any account. My last successfully connection was on Sept 2. Prior to Sept 2, I have downloaded transaction with no problem for.... a long long time almost every business day.  It is a core part of my workflow. All of my other bank feeds (e.g. Wells Fargo, AEX, Morgan Stanley, Chase) are all working correctly with no issues.

 

I spoke with QB support and they continue to treat me like a newbie idiot. I have used QB to download transaction for many years and understand what I am doing.

 

Anyone have any thoughts?

    32 replies

    Show previous replies
    N
    netispguyAuthor
    November 21, 2024

    Today, November 21, Intuit updated Quickbooks. Now my citi feed is broken again. My previous fix does not work this time.

     

    Ughhhh

     

    -Scott

    M
    MattL
    May 20, 2026

    I'm receiving error code OL-301 when connecting my bank feeds to QuickBooks Enterprise Desktop. It's worked fine for a long time, but I've been unable to connect for the past few days. Has anyone else experienced this issue?

    J
    jeremy77
    May 20, 2026

    Same, noticed it stopped yesterday.

    M
    MattL
    May 20, 2026

    OK, glad it's not just me. Didn't see any other threads posted, so hopefully we can get this one to bubble up and get some attention. 

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement