Question

Wells fargo cannot connect to quickbooks

Forum|Forum|5 years ago
April 6, 2021
3 replies
28 views

cannot download transactions from wells fargo using quickbooks connection tool. just says error for few days now.

QuickBooks Online

Level 5

Hello, jason@leadprospe.

Thank you for sharing your concern here in the Community. May I know the error message that you've encountered? This way, we can provide you the right resolution to your concern.

There are some reasons why your Banking page won't download transactions if:

Interruption between Wells Fargo's website and Quickbooks Online.
Wells Fargo is having issues.
There are updates that need your confirmation.

I recommend contacting Wells Fargo bank to verify this error. After that, you can manually update your online banking.

On the Banking page, click the Update button.
Go to the Banking tab.
Select Update.

If you are getting the same error, you can check this article: What to do if you get a bank error or can't download transactions in QuickBooks Online

I'd be more grateful if you can also add a screenshot or the error code for additional information. Thank you and have a nice day!

J

jason@leadprospeAuthor

It says the the wells fargo service is unavailable.

I have spoken via chat on here to other reps that are saying no new customers that have wells fargo accounts can connect right now. Is this true?

M

Maybelle_S

QuickBooks Team

Let's work together and get this resolved, @jason@leadprospe.

I've checked our records here and there's no open investigation about Wells Fargo unable to connect QuickBooks.

To fix this, we can try accessing your account using a private browser to check if it'll work. You can use these keyboard shortcuts:

Google Chrome: CTRL + Shift + N
Mozilla Firefox: CTRL + Shift + P
Safari: press Command + Shift + N

If this fixes the issue, we can go back to your regular browser and clear the cache to prevent unexpected behavior in the product. As an alternative, you can also use other supported browsers.

However, if the issue persists, I'd recommend contacting our Customer Support Team. They can guide and provide options on how to handle the specific situation you have.

In the meantime, we can manually upload your bank transactions to your QuickBooks account. You can go to your bank's website and follow the instructions on how to download them. I've listed our supported file formats below:

Comma-Separated Values (CSV)
QuickBooks Online (QBO)
Quicken (QFX)

To upload the file, here's how:

Go to the Banking menu.
From the Banking tab, click the Upload transactions button.
Click Browse, then choose the file you downloaded from your bank.
Select the account you want to upload the transactions into from the QuickBooks account drop-down arrow, then select Next.
Follow the on-screen instructions, then click Next.
When you’re ready, click Let's go.

Once done, you can go back to the Banking menu to match and categorize your bank transactions.

Please do let me know if you have any questions or need anything. I’m more than happy to help.

A

amathiesen-mwvco

I also cannot connect my bank accounts after a password change. This has been ongoing since September 24, 2021 and has not been resolved despite having an open investigation #62977. I have tried all of the suggestions listed by Quickbooks, and none worked.

Fiat Lux - ASIA

Level 14

@amathiesen-mwvco

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

J

JohnWRS

I had three rather long chat sessions concerning the inability of QBO to find my account at Wells Fargo.
The message is:

We can’t find this account at your bank

Let’s make sure the right accounts are connected to QuickBooks. This may take a few minutes. (324)
-----
I also chatted with the Wells Fargo QuickBooks team. They confirmed there are no issues at the Bank that should affect QBO's access. However, the agent was ambiguous about whether WFB supported QBO's sync of Business Lines of Credit. Checking and Credit Cards, yes. LOC's not positive. I thought that was weird. Also, the LOC had sync'd successfully when I transitioned from Desk Top to QBO in November 2021. As noted elsewhere in this discussion, sync stopped in December.

QBO agent told me that this issue had been escalated to engineering for investigation and my email had been added to the issue. So, I can expect an email with a status update. I will be pleasantly surprised if that ever happens. I didn't receive any email from the engineering side saying the issue was being worked.

One frustrating detail is that when thrashing around to regain sync, I disconnected the account and reconnected it. However, it still will not update, so the Bank's balance now reflects Zero. And, I suspect that all the reconciliations completed for 2021 are inoperative.

Z

ZackE_

Moderator

Thanks for joining this thread, JohnWRS.

I reviewed our ongoing investigation (INV-65301) about Wells Fargo online banking error 324 and can confirm Intuit's Product Investigations team is actively working towards a solution for it.

Since your account's already been added to our investigation, you can rest assured that you'll receive email notifications about any updates relating to the case. If you haven't received any yet, it's because there's been no updates since your account was added to the record.

For the time being, you can manually upload transactions into your books as a workaround.

Please don't hesitate to send a reply if there's any questions. Have a great day!

J

JohnWRS

Thanks for confirming this.

I'll look forward to a successful resolution... hopefully before too long.

We can’t find this account at your bank

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