What's the best way to escalate a broken bank account issue for QBO? Should I continue to wait (and pay) for a partially broken product and no updates after 11 days?

The issue I'm facing is that I've had multiple interactions with QBO support, and the time and effort required to deal with them is becoming overwhelming.

To summarize, I first reached out to support after experiencing a week of downtime. They created a case, only to close it immediately, stating there was already an ongoing investigation. Their advice was to "wait, our engineers are working on it."

So, I waited...

A week later, I contacted chat support again, only to discover that [01] the investigation had already been closed, [02] no one informed me or sent the promised updates of the investigation, and [03] the issue remained unresolved.

Now, after 11 days, the same original problem has been resubmitted internally, leading to a new investigation number. I'm again being told to "be patient and wait." Meanwhile, I'm expected to pay full price for a product that's only partially functional, even as my rate is set to increase by 10% at the end of the month.

For comparison, Chick-fil-A, a $21B company, can reduce the cost of my sandwich by $0.20 if I ask for no tomato. Yet Intuit, a $177B company, cannot offer a partial refund for services they repeatedly acknowledge are not working as they should.