When syncing to Citibusiness online to for bank statements the user has to generate a token to access their account.

I recommend contacting our live support expert team to assist you with the syncing issue between your bank and QuickBooks, @jlsherwood61.

To begin with, contacting our live expert team would be a great step to take, as they can investigate this matter further and conduct a screenshare session to better understand the issue.

Here's how:

1. Go to the Help icon on the top menu.
2. Select the Search tab, then the Contact Us button
3. Enter your concern.
   
4. Tap Continue and then choose if you'd like to connect with us through Chat or Callback.

Support availability:

Solopreneur, Simple Start, Essentials, Plus

• Monday to Friday, 6 AM to 6 PM PT
• Saturday, 6 AM to 3 PM PT
• Sunday, closed

Advanced

• Monday to Friday, 5 AM to 7 PM PT, Sat-Sun 6 AM to 3 PM PT

If you have additional questions, feel free to click the Reply button.