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T
treasurer172
July 19, 2025
Question

Why does my deposit account distribution revert back to an account brought over from the bank - not what I adjusted/posted?

  • July 19, 2025
  • 1 reply
  • 7 views

have there been any issues?

1 reply

T
TrixieDQuickBooks Team
QuickBooks Team
July 19, 2025

I'll discuss the possible reasons why your deposit account distribution is reverting to its original account, Treasure.

 

First, bank rules may have been set up, causing transactions to be automatically categorized. Go to your Banking page to check if any rules exist, and delete them to avoid incorrect categorization.

 

Second, when a transaction appears in the bank feed, QuickBooks tries to match it to an existing entry. Check the match manually to ensure it is assigned to the appropriate account.

 

Lastly, carefully review the transaction details before posting to ensure accurate recording.

 

Tap the Reply button for additional assistance. We're always here to help you.

T
treasurer172Author
July 21, 2025

The deposit comes in from the bank as a lump sum.  I then make an allocation and record the transaction.  Several times over the last 2 months, it reverts back to a 2 line entry vs my 6 lines.  I don't understand.  It is quite frustrating to redo.  No rules are in place!  It started when QB made changes to the dashboard and feeds.

    M
    mv32
    Level 8
    July 21, 2025

    We appreciate and understand the effort you've made and details you've shared, @treasurer172. Another solution that I can recommend is to check the Audit Log to see if someone has recategorized the transactions before we can review if this is something to do with the new user interface.

     

    Here's how:

     

    1. Go to the Gear icon on the upper right.
    2. Select Audit log.
    3. From the Audit log window, allocate the following fields:
      User - All Users
      Date Changed - Custom
      Events - All events

         

    Doing this can help determine if a specific user at a time has undone the categorization and recategorized a transaction. You'll see them as Deleted when a split deposit was undone and Unmatched when deposits were matched to multiple sales and payment transactions.

     

    However, if there are no other users to this QuickBooks Online (QBO) account other than you, I recommend contacting our Live Support team for further account review. Please log in to your QBO account and follow the steps below:

     

    1. Navigate to the (?) Help icon on the top right.
    2. Go to Search and enter 'contact us.'
    3. Click Contact Us.
    4. Select Chat with us or Have us call you.

     

    Please let us know if you need more assistance or have other QuickBooks concerns.

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