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Why does QuickBooks Desktop keep showing a "Capital One Bank Feed Requires Your Attention" alert even though I've never used Capital One, and how do I get rid of it?

Forum|Forum|3 years ago
March 20, 2023
38 replies
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Just the other day when I started my 2021 Quickbooks Premier Desktop: Contractor, the reminder window popped up with this Alert:

Capital One Bank Feed Requires Your Attention

When I clicked on the alert, I receive a pop up box that reads:

Capital One will stop supporting your connection method. Migrate your accounts after May 1, 2018 to keep importing your transactions to Quickbooks.

When I click the "Learn more" - I receive a blank open window that reads "Not Found".

1) it is currently well past 2018

2) We set up on actual Chase account in late 2019

How can I remove this reminder or fix whatever it is that needs to be fixed?

Thank you for your help.

Joyce

QuickBooks Desktop

Best answer by katelynner

If you're seeing a "Capital One Bank Feed Requires Your Attention" alert in QuickBooks Desktop that won't go away, even after updating your QuickBooks or running Verify/Rebuild Data, try walking through the steps below in order.

Back up your company file first

Before making any changes to your accounts or bank feeds, back up your company file. For the full process on this: Back up your QuickBooks Desktop company file.

Find and clear the account causing the alert

The alert is often triggered by a single account with an active bank feed connection, sometimes an old, inactive, or otherwise unrelated account, not necessarily one connected to Capital One. Go through each account that has Bank Feeds turned on and reset the connection one at a time:

Go to Lists, then select Chart of Accounts.
Right-click the account you want to check, then select Edit Account.
Go to Bank Settings (this may appear as the Bank Feed Settings tab).
Select Deactivate all online services, then select OK.
Select Save & Close.

Repeat this for every account that shows a bank feed connection (look for a lightning bolt icon next to the account name in the Chart of Accounts). Once all of them are deactivated, close and reopen QuickBooks to see if the alert is gone.

If it is, reconnect your accounts to Bank Feeds one at a time rather than all at once, checking after each one, so you can identify which specific account brings the alert back. Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

If you run into trouble deactivating an account (the lightning bolt icon won't go away), there's a dedicated article for that here: Fix issues when deactivating bank feeds.

If the alert is still there

A few other standard checks are worth ruling out:

Make sure QuickBooks Desktop is on its latest release: go to Help, then select Update QuickBooks Desktop, then Update Now, then Get Updates. Close and reopen QuickBooks when it finishes.
Run Verify Data, and Rebuild Data if it finds anything: go to the File menu, select Utilities, then Verify Data. If it flags an issue, go back to File, then Utilities, then Rebuild Data.

If the alert persists after clearing every account's bank feed connection and confirming you're up to date, it's worth contacting support directly, since they can look at your company file's bank feed configuration in more detail. Contact QuickBooks Desktop support.

If you have any questions on this process, let us know and we can help guide you through the steps.

R

ReymondO

Moderator

Thanks for sharing your concern in QuickBooks Community, @jschwartz20.

I've got some troubleshooting steps we could perform to remove the old alert in your Bank feeds section.

It's possible that your QuickBooks Desktop (QBDT) isn't up to date or you're using an outdated version of the program. This can be the reason why you're still seeing this old alert in the Reminder window.

To remove the error, I'd suggest updating the product to its latest release. This way, you'll be updated about the latest features and product improvements. Here's how:

Go to Help and select Update QuickBooks Desktop.
Click Update Now, then select Get Updates.
When the update finishes, close and reopen QuickBooks.
When asked to install the update, click Yes.
When the install finishes, follow the on-screen instructions.

I also encourage you to visit our QuickBooks Help page to look for additional guides and source in doing your QuickBooks tasks.

Let me know updates on how this goes. I'd appreciate any further details you can add. Please don't hesitate to post again here. Have a great day ahead.

J

jschwartz20Author

New Member

Thank you so much for your reply. Unfortunately, checking the update and even resetting the update had already been completed prior to posting this message. Again, this is something that has just recently appeared - I have not had this issue before.

F

FateCandylaneT

QuickBooks Team

I know this hasn't been an easy process for you, jschwartz20. Allow me to share additional details to ensure you're able to get back to business seamlessly.

With QuickBooks Desktop (QBDT), there are instances when you need to re-brand or reset an account tied to your bank feeds. Doing this will help us narrow down and troubleshoot issues with this unusual error.

Before doing additional troubleshooting steps, you'll need to secure a backup copy of your company file before performing them.

Once ready, let us now perform re-branding of your online banking files. You'll need manually update the Financial Institutions list in your account. To do that:

1. Find the fidir.txt file on Windows 10 or 8.

2. Right-click fidir.txt and select Rename.

3. Change .txt to .old and click outside the field to save the name change. Then, select your QuickBooks version to get the latest file.

4. Save the file to your desktop and then Save.

5. On the desktop, right-click the fidir.txt file, and select Copy.

6. Right-click Start, select File Explorer, then This PC.

7. Open the filist folder.

8. Right-click anywhere in the folder, then paste.

9. Close and reopen QuickBooks.

If the same thing happens, you can check out for possible issues by resetting your account for online access.

Here's how:

1. Deactivate Bank Feeds for an account

2. Create a new bank account.

a. From the Lists menu, select Chart of Accounts.

b. In the Chart of Accounts window, right-click anywhere and click New.

c. Select Bank for the Account Type.

d. In the Account Name field, enter the name of the bank.

e. Select Save & Close.

3. Merge the two accounts by renaming the old account with the name of the new account.

a. Right-click the old account, then select Edit.

b. In the Account Name field, type the name of the new account.

c. Select YES when you get the Merge warning dialog box.

4. Set up the merged account for Bank Feeds.

If you're experiencing the same issue, you can follow the steps in Solution 3 from this article: Re-brand or reset accounts for Bank Feeds access.

Moreover, if the transactions are downloaded in the new file, you can fix data issues on your company file.

We're looking forward to hearing more from you. If you have additional questions about troubleshooting your bank feeds, don't hesitate to add a comment below. Keep safe and have a good one.

J

jkeebee

Intuit ... figure this out! I do not like the red exclamation point in the upper right for a message/warning for the boy who cried wolf!!!! I have NEVER used a Capital One bank feed (though I do use two others) AND, as the OP said, the message is 5 YEARS too late.This is clearly a false error message and you guys need to figure out how to remove it. As it stands, the 'Restart to install updates' is finicky enough and will often times require multiple restarts before something clicks!

Get this fixed ASAP please.

J

jkeebee

The fact is that I've received 'kudos' from multiple people but I could give a sh!t about that. Intuit .... FIX THIS!!!!!!! I'm not the only one with this problem, clearly! Please fix this ASAP! Why am I paying more than $4k per year for this kind of response, or should I say NO response?

P

Priscilla C

I am having same issue. Never connected to Capital One. Performed all updates. Tried to reach out through chat support, which had an estimated 5 minute wait but had to close out after 15 mins or so of waiting. Wish they would come up with a fix for this.

P

Priscilla C

I tried contacting support about this issue, since I saw another user had luck.

My call did not go as well. Went through several steps to troubleshoot, which did not work.

Towards the end they wanted me to go in the chart of accounts and look at every single account, even inactive and comb through every transaction to see if anything said "Capital One" or "BOA".

Then the next step was to try and verify the data and if there was issues, rebuild. After almost two hours, and the office closing, I had to hang up.

I will likely be waiting for Intuit to create an update/fix for this, since there seem to be many others with same issue.

M

MEW2299

Hi Joyce,

Did you ever get this cleared up? I just started having this same problem last week.

Same, no Capital One accounts nor do I use any bank feeds.

Wonder if you ever able to get this resolved or if you're still looking at the red exclamation point under your notifications?

Maureen

K

Kevin_C

Moderator

Hello there, MEW2299. I'm here to provide some troubleshooting steps to fix the error alert in your QuickBooks Desktop (QBDT).

Beforehand, can you please double-check if there's any bank connected to your QBDT program? You can disconnect and re-connect the financial institution to your bank feeds if there is.

Otherwise, I recommend running the Verify Rebuild data tool to resolve the most commonly known data issues in your QBDT company file. But beforehand, please make sure that your QBDT is up-to-date. This way, you'll always have the latest features and fixes.

Then, follow these steps to proceed to verify data:

Navigate to the File menu.
Choose Utilities, then select Verify Data.
Click OK when you see the message, QuickBooks detected no problem with your data.
If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild the data:

Go to the File menu.
Choose Utilities, then select Rebuild Data.
Click OK if you receive a prompt to back up your company file.
Click OK when you get the message, Rebuild has completed and proceed to the next step.
Run Rebuild Data again to make sure there are no errors.

However, I recommend contacting our Technical Support Team if the issue continues. They have the tools to look into your account and verify what caused this issue.

Feel free to comment below if you have other concerns or questions about managing your QBDT company. I'm always glad to help in any way I can. Keep safe!

J

jkeebee

The fix should be the first option, just what I posted a couple of weeks ago! Disconnect then re-connect one of your bank feeds even though it is NOT Capital One!!! There is obviously an error within the program that Intuit would rather have its users fix then fix the error in the program. Disappointing.

A

a1repair

Add me to the list of QBDT Users who cannot get rid of that Capital One feed error message. Annoying as hell!

R

RichR

I was able to get this to go away by following a few of the other commenters steps as well as changing a setting in the Preferences menu. I disabled Bank Feeds for all of my accounts that were associated with that. I then went into the Preferences Menu, into the Checking menu, then selected the Company Preferences tab. At the bottom of that tab is a Bank Feeds menu - I selected 'Classic Mode (Register Mode)'. After those steps, the red exclamation point was gone as was the Capital One Bank Feeds needs your attention error was gone. To be honest, not sure which of those steps actually cleared the issue, but it's gone, so I dislike Quickbooks just slightly less now.

Y

YoJose

YES, deactivate bank feeds to all accounts that have bank feeds and re-connect each account, and THIS IS THE ONLY THING THAT WORKED!
MAKE A BACKUP OF THE COMPANY DATA.
This how I DEACTIVATE BANK FEEDS: [1] left click on Lists (found usually at the top of the screen menu bar; your screen layout might be different), [2] select Chart of Accounts from drop down sub-menu; [3] select the account that uses a bank feed (the entire line will highlight); [4] right click to bring up a drop down sub-menu, then, select Edit Account from sub-menu; [5] select or click-on Bank Feed Settings tab; [6] select or click-on round button next to Deactivate All Online Services (will deactivate the particular account ONLY; [7] press Save & Close button. The little lightning bolt next to the account name in the Chart of Accounts screen should be gone.
I advise de-activating all accounts that have bank feeds to find which account is causing the annoying but necessary "Capital One Bank Feed Requires your Attention!" message to appear. I returned to the Bank Feed Center screen several times to find accounts that still had bank feeds, because the account that was causing the problem was an obscure account that I created to house entries that needed further research. Each bank account that has a de-activated bank feed will not show in the Bank Feed Center. Also, the system might tell you that, "you can't disable bank feeds for this account because there are downloaded transactions that need to be added to the register"; this told me to return to that Bank Feed Center and (match, add, or ignore) each transaction until all transaction were cleared. Of course, these actions taken to remove transactions from the bank feed screen will depend on what Bank Feed Mode used. I use Advanced Bank Feed Mode.
After I deactivated all accounts that had bank feeds, I re-activated or re-connect each account (I had ten accounts to re-connect). I think in my situation, The Capital One Bank Feed message was triggered by the one obscure account that I created that, (1) did not have any indication that the account had a bank feed, (2) but was connected to another account that had a bank feed (American Express). For this reason, I had to de-activate all accounts that had bank feeds to find this bad connected account.

I lived with the annoying but concerning "Capital One Bank Feed Requires your Attention!" message for what seemed like forever. Unfortunately, did not call Quickbooks help because the odds of Quickbooks customer service providing real help are way down on the lower end of the bell-curve. All the written online articles were never clearly written, outlandish, or out of my skill level. Fortunately, the actions of de-activating and re-connecting or re-activating bank feeds removed the "Capital One Bank Feed Requires your Attention!" message for now. I hope my advice helps.

G

g8rgirl72

Thank you for posting a detailed explanation of this, YoJose! This finally worked for me after years of that annoying warning. I do have a CO account, but deactivating bank feeds for that account did not help. But deactivating the other two accounts that had feeds set up made this CO warning disappear.

THANK YOU, THANK YOU, THANK YOU! Have a fantastic weekend!

T

thompsonshearth

I fixed mine after looking at this for several years. I did what another said and that is to goto Lists, Chart of accounts, then go into edit on all bank accounts, I found one old inactive bank account that had bank feeds turned on, turned it off and rebooted QB. After the reboot the warning was gone.

katelynner

Answer

Community Manager

If you're seeing a "Capital One Bank Feed Requires Your Attention" alert in QuickBooks Desktop that won't go away, even after updating your QuickBooks or running Verify/Rebuild Data, try walking through the steps below in order.

Back up your company file first

Before making any changes to your accounts or bank feeds, back up your company file. For the full process on this: Back up your QuickBooks Desktop company file.

Find and clear the account causing the alert

The alert is often triggered by a single account with an active bank feed connection, sometimes an old, inactive, or otherwise unrelated account, not necessarily one connected to Capital One. Go through each account that has Bank Feeds turned on and reset the connection one at a time:

Go to Lists, then select Chart of Accounts.
Right-click the account you want to check, then select Edit Account.
Go to Bank Settings (this may appear as the Bank Feed Settings tab).
Select Deactivate all online services, then select OK.
Select Save & Close.

Repeat this for every account that shows a bank feed connection (look for a lightning bolt icon next to the account name in the Chart of Accounts). Once all of them are deactivated, close and reopen QuickBooks to see if the alert is gone.

If it is, reconnect your accounts to Bank Feeds one at a time rather than all at once, checking after each one, so you can identify which specific account brings the alert back. Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

If you run into trouble deactivating an account (the lightning bolt icon won't go away), there's a dedicated article for that here: Fix issues when deactivating bank feeds.

If the alert is still there

A few other standard checks are worth ruling out:

Make sure QuickBooks Desktop is on its latest release: go to Help, then select Update QuickBooks Desktop, then Update Now, then Get Updates. Close and reopen QuickBooks when it finishes.
Run Verify Data, and Rebuild Data if it finds anything: go to the File menu, select Utilities, then Verify Data. If it flags an issue, go back to File, then Utilities, then Rebuild Data.

If the alert persists after clearing every account's bank feed connection and confirming you're up to date, it's worth contacting support directly, since they can look at your company file's bank feed configuration in more detail. Contact QuickBooks Desktop support.

If you have any questions on this process, let us know and we can help guide you through the steps.

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