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3 replies

MariaSoledadG
MariaSoledadGQuickBooks Team
QuickBooks Team
March 4, 2023

Let's make sure we can fix your bank issue, ashleynb9225.

 

But before we start, may I know what's the name of your bank? This will help me to further determine the reason why your bank keeps disconnecting. In the meantime, let's try reconnecting your bank using a private browser (incognito window). This way, we'll be able to isolate if this is a browser-related issue. I've provided these shortcuts below:

 

  • Google Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N
  • Microsoft Edge: Ctrl+Shift+N.

 

If it works, we can clear the cache to clear up any cache-related issues. This lets you speed up the loading process so you work on a clean slate. Once done, you can try reconnecting your bank account. 

 

Furthermore, QuickBooks puts to the correct line of your Schedule C after QuickBooks downloads your bank transactions. To learn more on how to organize your income and expenses, learn from this article for your guide: Categorize Transactions In QuickBooks Self-Employed.

 

Fill me in if you need further assistance when reconnecting your bank. The Community is always here to assist you 24/7.

G
Geoffrey07
February 19, 2024

My books keeps disconnecting from the bank and now i keep encountering this error when i try to re verify account

A
AileneAModerator
Moderator
February 19, 2024

Hi there, Geoffrey07. 

 

I understand the urgency of resolving this issue so you can access your Enterprise Bank MA business account on QuickBooks Self-Employed Account (QBSE).

 

After checking with my tools, I have confirmed no investigation related to this error message. However, have you checked with your financial institution to see if there are maintenance updates? If everything is good from your bank's side, contact our customer support team for assistance. Our team of experts can help you troubleshoot the issue and provide any necessary solutions. They can also provide more detailed information about the error.
 

Here's how: 

 

  1. Go to  Assistant.
  2. Select Ask QB Assistant.
  3. Choose the way you want to connect with us.

 

Our customer support is available from M-F, 8 AM to 8 PM, and Saturday/Sunday, 8 AM to 6 PM, to assist you and ensure that your experience with our service is as smooth and hassle-free as possible.  

 

For now, I include this article in case you need steps to enter sales income and expenses in QBSE manually: Manually add QuickBooks Self-Employed transactions.  

 

Furthermore, for more tips about reconnecting an account to QuickBooks, check these articles:

 

 

Let me know if you need further help. Comment below, and I will get back to you and answer all your QuickBooks banking concerns. Take care always, and stay safe!

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
March 5, 2023

@ashleynb9225-gma 

Try opening your QBSE account on any private/incognito browser.

M
MrBojanglez
September 18, 2024

I found the fix FINALLY! You have to contact your bank and make sure you have the option to allow a connection to a 3rd party financial planning tool turned on. I have HUNTINGTON BANK. Called customer service and they had me sign on using the web version. There was a setting in my profile to allow my account to connect. It doesn’t unlink anymore.

 

It’s weird though because I’ve had my account connected to other stuff for like ever.

N
NinjaUnmatched
June 16, 2025

This is annoying because I end up losing transactions that I have to figure out how to enter in because my bank only goes back so far.

K
KiazzymaeCQuickBooks Team
QuickBooks Team
June 16, 2025

Hello, NinjaUnmatched. I totally get how annoying it must be that your bank keeps disconnecting from QuickBooks.

 

Can I have the name of the bank so I can check if there are similar cases? I also recommend checking your bank's website or logging in to your account to see if there are any updates or maintenance announcements that could be causing the disconnection. If there's none, please get in touch with our Live Support team  to check this further.

 

Here's how:

 

  1. Go to the (?) Help panel.
  2. Enter your concerns into the Search bar.
  3. Click on Contact Us.

 

Please make sure to check their support hours so you can reach them at the right time.

 

Alternatively, you may consider uploading your transactions manually so you no longer have to deal with disconnection issues and the loss of your data. You can do this on a weekly or monthly basis, depending on your number of transactions.

 

Additionally, I suggest creating bank rules to speed up the process of categorizing your transactions.

 

Feel free to reply to this thread if you have any other questions. We're always here to help!

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