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June 28, 2023
Solved

Why does QuickBooks Online say "Select an account for this transaction" when I try to match imported transactions, and how do I fix it?

  • June 28, 2023
  • 15 replies
  • 89 views
Suddenly am getting this issue went trying to match App Transactions! help!!!!
Best answer by katelynner

This error means QuickBooks couldn't read your imported transactions correctly because of how the columns were mapped, not because anything is wrong with your bank account itself. Cleaning up the file usually clears it.

 

Fix the column mapping

  1. In your CSV file, delete any columns you don't need so there's less room for confusion. QuickBooks only needs Date, Description, and Amount (or Date, Description, Credit, and Debit if your bank splits amounts into two columns).
  2. Rename your remaining columns to match the titles QuickBooks expects at the mapping stage.
  3. Re-upload the file and go through the mapping stage again, matching each column carefully.

 

If the error continues, check your file's formatting

  • Not all banks format CSV files the same way, so extra formatting can still cause problems even with correct column names.
  • Keep the amounts column as simple as possible. Remove currency symbols and thousands-separator commas by selecting the column, right-clicking, and choosing Format Cells.
  • If you're using a file with separate debit and credit columns but only have one type of transaction (for example, only money out) in that period, add a temporary line with an opposite-sign amount so the file imports, then uncheck that line on the final review screen before confirming the upload.
  • Make sure you're not importing into a subaccount, which isn't supported for this kind of import.

 

Have any questions on how to map a certain account? Let us know below, or check out this article for more information on common errors for importing bank transactions using CSV.

 

15 replies

Tori B
QuickBooks Team
June 28, 2023

Hey there, @rlw-thelocal63-c.

 

Thanks for taking the time to reach out to the QuickBooks Community for support. 

 

It sounds like your mapping is set up incorrectly. You'll need to ensure that you have chosen the correct columns in the mapping stage. QuickBooks will not be able to read the data otherwise. To make the mapping stage easier, you can do the following:

 

  1. Delete columns you do not need from your CSV to avoid any confusion. The columns that are required by QuickBooks are:
    • Date
    • Description
    • Amount
  2. Change the names of the columns in your CSV to match the titles in QuickBooks.

 

Once you have your mapping set up correctly, you should be able to import and match as usual. If not, I recommend checking the formatting as well. Not all banks create their CSV files the same way, so you may need to make additional changes to get your transactions in. 

 

For more information about formatting and other common errors, check out, Common errors for importing bank transactions using CSV

 

Please don't hesitate to let me know if you have any questions or concerns. I'm always around to lend a hand. Have a good one! 

June 30, 2023

Mapping was correct. Customer Support team and I were able to resolve by marking them as EXCULED , then undoing the action and then the transactions posted correctly. They didn't know why this worked.

AlcaeusF
Level 14
July 3, 2023

Hello, rlw-thelocal63-c.

 

I appreciate you sharing the steps you've done to get this fixed. This will definitely help other users as well in the future. Please keep on posting here in the Community.

 

Stay safe and have a great rest of the day.

katelynner
Community Manager
August 19, 2026

This error means QuickBooks couldn't read your imported transactions correctly because of how the columns were mapped, not because anything is wrong with your bank account itself. Cleaning up the file usually clears it.

 

Fix the column mapping

  1. In your CSV file, delete any columns you don't need so there's less room for confusion. QuickBooks only needs Date, Description, and Amount (or Date, Description, Credit, and Debit if your bank splits amounts into two columns).
  2. Rename your remaining columns to match the titles QuickBooks expects at the mapping stage.
  3. Re-upload the file and go through the mapping stage again, matching each column carefully.

 

If the error continues, check your file's formatting

  • Not all banks format CSV files the same way, so extra formatting can still cause problems even with correct column names.
  • Keep the amounts column as simple as possible. Remove currency symbols and thousands-separator commas by selecting the column, right-clicking, and choosing Format Cells.
  • If you're using a file with separate debit and credit columns but only have one type of transaction (for example, only money out) in that period, add a temporary line with an opposite-sign amount so the file imports, then uncheck that line on the final review screen before confirming the upload.
  • Make sure you're not importing into a subaccount, which isn't supported for this kind of import.

 

Have any questions on how to map a certain account? Let us know below, or check out this article for more information on common errors for importing bank transactions using CSV.