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Why does QuickBooks Online show a 105 error connecting to Merrill Lynch, and how do I fix it?

Forum|Forum|1 year ago
December 13, 2024
29 replies
130 views

I've connected my account seamlessly for years to Merrill Lynch. Recently, it stopped updating and, when I went to re-connect, it gave me a 105 error and said it can't connect. I removed the connection and tried to start from scratch and got the same error. Is there any solution to this?

QuickBooks Online

Best answer by sofiamdc-2341

A 105 error means QuickBooks Online can't reach your bank's server to sync your account. It usually clears up once your bank finishes updating its systems on their end, but there are a few things you can try right away to speed things along.

Step 1: Update your bank connection

Go to All apps, then Accounting, then Bank transactions.
Select Update.

Your bank may need up to 24 hours or more to sort out its own connection issues, so if the error pops right back up, that's expected. It's worth trying again the next day before moving on to the next steps.

Step 2: Check your bank's site directly

Sign in to Merrill Lynch's website in a separate tab.
Look for any alerts, notifications, or maintenance messages that might explain the outage.
Confirm you can see your account history and recent transactions there.

If you can sign in fine but QuickBooks still won't connect, try loading QuickBooks in an incognito or private browser window. This rules out a browser or cache issue on your end.

Keep your books moving while you wait

If the connection is down for a stretch and you need current transactions in your books now, you don't have to wait on the bank feed. You can upload your Merrill Lynch transactions manually:

Go to All apps, then Accounting, then Bank transactions.
Select the tile for the account, then the Link account dropdown, then Upload from file.
Upload a CSV file, a Quicken (QFX) file, or an account statement (PDF or image) from your bank.
Match the columns to the right fields, choose the transactions to bring in, and select Continue, then Done.

One thing worth planning for: once the direct connection comes back, QuickBooks may try to download the same transactions again, which can create duplicates. When that happens, find the duplicate in your For review tab and select Exclude rather than deleting it.

Excluding tells QuickBooks the transaction is already accounted for, so it won't try to bring it in again. Deleting it instead just means the bank feed pulls it right back in.

Once your transactions are all in, whether from the feed or an upload, take a few minutes to categorize and reconcile them. That keeps your account matched up with your actual bank statement and makes it easy to catch anything that looks off.

Resources:

Fix your bank error 102 and 105
Manually upload transactions into QuickBooks Online
Exclude a bank transaction you downloaded into QuickBooks Online

Have more questions about your bank connection? Drop them below and we'll dig in.

T

ThomasJosephD

QuickBooks Team

Hi JeffH66. Thank you for informing us this problem.

There's currently an open investigation (INV-115311) regarding Merrill Lynch error 105.

Intuit will need to collaborate with your bank or financial institution to resolve this issue. I recommend contacting our live support team to add your information to the list of affected users. They will provide updates as soon as it becomes available.

Here's how to connect with our live support:

1. Sign in to your QuickBooks account.

2. Click Help (?) at the top right.

3. Enter your concern, then hit Let's talk.

4. Select Contact Us to connect with a live support agent.

5. Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

It is important to note that our support hours are as follows:

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, they are open 24/7

To understand more about the schedule of our support team, check out this article: Contact QuickBooks products and services support.

While this concern is under investigation, you can try these troubleshooting steps that might work on your end: Fix bank error 102 and 105 in QuickBooks Online.

Reach out us if you have any further thoughts or questions about bank connection. We will promptly get back to help you.

C

Chrea

Level 1

@JeffH66

Try opening your QBO account any private/incognito browser.

O

Oldwindways

I am having the same issue.

I can log into the account at ml[dot]com with no problem.

QBO has been unable to update this account since the start of December.

A

Anonymous

Hi there, @Oldwindways.

I can see the urgency of rectifying the error and being able to connect your bank to QuickBooks Online (QBO).

Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-115311. To reach them, you can follow the steps below:

Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
From there, choose a way to connect: Start a conversation, Get a callback, or call our support line directly by getting our phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: Get help with QuickBooks products and services.

For the time being, we can manually upload your transactions via a CSV file to get them into your bank feeds instantly:

Go to the Transactions menu and select Bank Transactions.
Tap your bank’s tile where you want to upload the file.
Tap the Link account dropdown and select Upload from file.
Hit the Drag and drop or select files and then select the file you downloaded from our bank. Then, click Continue.
Follow the onscreen procedures to match the columns on the file with the correct fields. Then, select Continue.
Select the transaction you’d like to import and select Continue. After that, select Yes.
Lastly, click Done.

However, please know that once the investigation is resolved, your transactions will start to download which may cause duplicates. In that case, you can exclude them from your bank feeds.

Once done, you can consider categorizing and reconciling them afterward to keep your records accurate and immediately spot any possible discrepancies in the account.

We appreciate your patience while we’re working on the connection with the bank. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.

A

Anonymous

Same issue here.

I got an email from Merrill a month or two ago stating they were upgrading their aggregator connections to OAuth; maybe this outage is part of that process?

S

SPD2024

I'm having the exact same problem. I have no problem getting onto ML but receive a 105 error code. I called ML and they said call QB. I will add myself to the investigation.

R

RheaMaeH

QuickBooks Team

I appreciate your patience regarding the connection issue between Merrill Lynch and QuickBooks and your proactive approach in reporting this problem, SPD2024. I understand how important it is for you to access your financial information, and we want to assure you we're actively investigating the 105 error you are experiencing.

Our technical team is diligently working to identify the root cause and develop a solution. While the investigation (INV-115311) is still in progress, please be assured we're taking this matter seriously and are committed to resolving it as swiftly as possible. At this time we don't have a specific timeline for resolution, but we will keep you updated on any significant developments.

I'm pleased to hear you plan to add yourself to the ongoing investigation. By contacting our support team, you'll be added to the list of affected users and ensure you receive timely updates as they become available. When you reach out please reference the investigation number for easy tracking.

Here's how you can reach them:

Navigate the (?) Help button at the top right corner.
Click the Search tab and tap Contact Us.
Select a topic to connect with the live expert.
Choose how to connect with us. Have us call you or Chat.

To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.

In the meantime, you can manually upload your transaction into the program using a CSV file format as a workaround. Remember to exclude these transactions once bank feeds are restored to avoid duplicates.

Additionally, I recommend reconciling your account so that your records always match your bank and credit card statements.

We appreciate your understanding and patience as we work to resolve this issue. If you have any further questions or notice any changes in the error behavior, please don't hesitate to reach out. We remain committed to providing you with the best possible service and support.

Q

qchase

Was this resolved? Having the same issue

S

SPD2024

I have had this problem since November 20, 2024. I imported some of the transactions and then asked for assistance from QB. I was on the phone today and the "expert" convinced me to unlink the Merrill Lynch account. I expressed concern about doing so as I feared this would result in duplicate transactions but he said this was the solution. I unlinked the account and now can't get Merrill Lynch to link AT ALL! I can log into Merrill Lynch no problem but can't get it to Link through QB. I don't know what to do now. Help!

J

JeffH66Author

So, the good news is that unlinking the account didn’t do anything. The connection is broken, has been for awhile whether your account is linked or not and it’s apparently not going to be fixed anytime soon. But at least their devs are “working on it” 😂

Time to find another solution or just keep uploading a downloaded file periodically.

sofiamdc-2341

Answer

Community Manager

A 105 error means QuickBooks Online can't reach your bank's server to sync your account. It usually clears up once your bank finishes updating its systems on their end, but there are a few things you can try right away to speed things along.