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Why does QuickBooks Online show Error 324 for some of my American Express cards but not others, and how do I fix it?

Forum|Forum|2 years ago
June 17, 2024
9 replies
96 views

Error 324. Main American Express credit card syncs but additional cards create an error message. All worked /an updated until 6/7/2024.

QuickBooks Online

Best answer by katelynner

Error 324 means QuickBooks can no longer find one of your accounts at your bank, and it's common for this to affect some cards on an American Express account while others keep syncing fine. This usually comes down to which accounts were selected the last time the connection was authorized.

Fix the account showing the error

Go to All apps, then Accounting, then Bank transactions.
Find the account showing Error 324 and select Fix now. You'll be taken to Manage connections.
Select the affected account, then select Disconnect, and confirm. This clears the error and removes the bank feed for that account only.

Reconnect all your American Express accounts together

Go to All apps, then Accounting, then Bank transactions.
Select Link account, then search for American Express and sign in with your current credentials.
When American Express asks which accounts to share, select All Accounts (or Consent All) rather than choosing just one card.
Select the accounts you want connected in QuickBooks, then complete the setup.

Selecting all accounts during authorization matters here: if only one card gets shared during reconnection, QuickBooks can lose track of the others, and the error effectively moves from one card to the next instead of going away. The bank connection itself typically isn't broken, it's the account selection that needs to include everything at once.

Still receiving the error? Check out this article: Fix bank connection error 324 in QuickBooks Online and Intuit Enterprise Suite, or let us know what steps you tried and we can help you determine where to go next.

C

CharleneMaeF

QuickBooks Team

Synching all your American Express credit cards is essential to downloading all your bank transactions accurately, greenplants. I'm here to share the reason why the error message occurs.

I've checked our system and found out that we have an ongoing investigation (INV-106629) regarding the issue you reported about being unable to update your American Express credit cards.

At this time, our engineering team is already checking this to determine what's causing the issue. Rest assured that you'll receive an update via email about the status of the investigation, and we'll notify you once resolved.

For us to do this, I recommend contacting our QuickBooks Support Team so they can add you to the list of affected users. Here's how to reach out to them:

Click the Help menu and then select the Assistant tab.
Type in Contact Support in the chat box and press Enter.
Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
Click Ask about something else, then enter a short description of your concern or provide INV-106629 as a reference.
Choose between Have us call you or Chat.

In the meantime, you can upload your credit transactions using a CSV file. Then, categorize them to ensure they're added to the correct accounts.

Additionally, it's recommended to review and reconcile your accounts periodically. Doing so ensures that your records are up-to-date and free of errors.

Please don't hesitate to post here again if you need additional assistance downloading and categorizing your American Express transactions. We value your business and look forward to ensuring your books are accurate.

K

kdorey

Any update here? I am struggling with the same issue for several of my clients

C

Carneil_C

Level 6

I recognize the urgency of getting this issue about connecting your online banking sorted out, @kdorey.

You've posted twice here in the Community space regarding your concern and my colleague already addressed this matter in another thread. Please click on this link to see the response: https://quickbooks.intuit.com/learn-support/en-us/banking/american-express-delegate-access-only-syncs-the-primary-card-and/01/1504843#M119820

On top of that, these handy resources can help you organize your transactions flawlessly in the future:

This thread is still open for replies if you still have queries about your bank connection. We're here to help. Keep safe always.

katelynner

Answer

Community Manager

Error 324 means QuickBooks can no longer find one of your accounts at your bank, and it's common for this to affect some cards on an American Express account while others keep syncing fine. This usually comes down to which accounts were selected the last time the connection was authorized.

Fix the account showing the error

Go to All apps, then Accounting, then Bank transactions.
Find the account showing Error 324 and select Fix now. You'll be taken to Manage connections.
Select the affected account, then select Disconnect, and confirm. This clears the error and removes the bank feed for that account only.

Reconnect all your American Express accounts together

Go to All apps, then Accounting, then Bank transactions.
Select Link account, then search for American Express and sign in with your current credentials.
When American Express asks which accounts to share, select All Accounts (or Consent All) rather than choosing just one card.
Select the accounts you want connected in QuickBooks, then complete the setup.

Selecting all accounts during authorization matters here: if only one card gets shared during reconnection, QuickBooks can lose track of the others, and the error effectively moves from one card to the next instead of going away. The bank connection itself typically isn't broken, it's the account selection that needs to include everything at once.

Still receiving the error? Check out this article: Fix bank connection error 324 in QuickBooks Online and Intuit Enterprise Suite, or let us know what steps you tried and we can help you determine where to go next.

Fix the account showing the error

Reconnect all your American Express accounts together

Fix the account showing the error

Reconnect all your American Express accounts together

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