Why doesn't PAY DOWN CREDIT OPTION work? The feature will not let me add a credit card in Edge or Chrome.

Hey there, @Paul2024.

A cache-related issue is likely causing the inability to use the Pay down credit card feature. If this is the case, let's perform some troubleshooting steps. We can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QuickBooks Online (QBO) account and use the feature again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

Additionally, you can check out this article for alternative methods to record credit card payments: Record your payments to credit cards in QuickBooks Online.

In case a customer's credit card payment is processed twice, you can refer to this article for guidance: Fix a credit card payment processed twice in QuickBooks Online.

Please let me know if you need further assistance paying down your credit card. I'm available to help you.