Hi info1941, Thanks for posting in the Community! Do you have any error message in Banking tab? To get your recent transactions, let's try to edit your bank sign-in info and click on Refresh. Here's how: Go to Bookkeeping, select Transactions, then select Bank transactions.Select the tile for the bank account. Then select the Edit ✎ icon.Select Edit sign-in info.Update your info as needed. Once done, click on Refresh button located on the upper-right corner. For your reference, you can also check this article: Troubleshoot unknown bank errors. Let me know if you need further assistance, I'll be around to help.

Question

Banking with Bendigo Bank won't refresh. Has this been an issue with others?

Forum|Forum|2 years ago
August 14, 2023
2 replies
2 views

No text available

QuickBooks Online

I

IntuitAika

QuickBooks Team

Hi info1941,

Thanks for posting in the Community! Do you have any error message in Banking tab? To get your recent transactions, let's try to edit your bank sign-in info and click on Refresh. Here's how:

Go to Bookkeeping, select Transactions, then select Bank transactions.
Select the tile for the bank account. Then select the Edit ✎ icon.
Select Edit sign-in info.
Update your info as needed.

Once done, click on Refresh button located on the upper-right corner.

For your reference, you can also check this article: Troubleshoot unknown bank errors.

Let me know if you need further assistance, I'll be around to help.

I

info1941Author

Thanks for the instructions but unfortunately wasn't successful.

I also called the bank, updated my password and then attempted to update the bank information as suggested but the connection failed displaying the error message "Something unexpected happened and we couldn't connect to your bank".

Any other suggestions?

LieraMarie_A

Level 8

Hello, @info1941. This isn't the experience we want you to have when updating your Bendigo bank connection. I'll ensure you get routed in the right direction of support to help you sort this out.

In this case, I recommend reaching out to our dedicated support team for further assistance. They have the expertise to take a closer look at the issue you're experiencing and can help you troubleshoot the issue effectively. To get the support you need, follow these steps:

Click on the Help (?) icon.
Select Assistant and enter Contact support in the chat field, and then click the Send icon.
You'll be asked about your concern, and you'll need to enter and send it.
If you can't see any related topics to your issue on what they shared, select No, get me a human.
Then, click Contact Us.
Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

Our support team will review your case and work towards resolving the issue as quickly as possible. If necessary, they can also escalate the matter to our engineering team to ensure a thorough investigation.

In the meantime, you can download an updated list of your transactions from your bank's website and upload them to QBO using a CSV file.

Thank you for your patience and cooperation. Our support team is committed to assisting you in resolving this matter promptly.

D

DavidMorgan

Hi All,

Has there been a fix for this issue? It seems to be steaming from the recent security update Bengio Bank rolled out.

I

IntuitAika

QuickBooks Team

Hi DavidMorgan,

Thanks for joining the thread. Do you have any error message in QuickBooks Banking tab? If editing sign-in info and doing a manual refresh is still not working on your end, I would recommend to contact our Customer Support Team. Doing so, we'll be able to further check and investigate on your Bendigo bank connection.

Let me know if you have any other questions, I'll be around to help.

D

DavidMorgan

Hi,

Unfortunately I do not have any photos or screenshots.

When I first noticed the problem was occurring was when I logged in and noticed there was a red error flag on the homepage of Quickbooks where it has the linked accounts. I clicked through this to re-link the account however, when I tried to do this it still did not connect even though I was using the correct login details.

I called the Bank and they confirmed that quickbooks and other accounting platforms are not currently supported due to a new 2 step verification process when logging into ebanking.

I am hoping you are able to provide an alternative or an update on when this fix will implemented?

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