Incorrect bank transactions showing under wrong bank account in cb

As always, it's a pleasure to welcome a new member to the QuickBooks Community forum, emsalloy. I’m here to assist you in resolving the issue of incorrect bank transactions appearing under the wrong bank accounts. Together, we can explore various options to find the best solution for your concern.

If you are referring to bank transactions imported from your Bank Feeds, I suggest logging into your bank's website to review the transactions for the specific account. If the transactions are also incorrectly recorded there, it indicates a problem with your bank. In that case, you'll need to contact them to have the issue resolved.

However, if the transactions are displaying correctly on your bank's website, I suggest contacting our Live Support Team  for assistance. By contacting them, we can access your account details and investigate the issue you're experiencing. Our team has the resources to determine any discrepancies and provide you with the necessary support to resolve the problem effectively.

Here's how to connect with us:

1. Click on the Help (?) icon.
2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
3. You'll be asked about your concern, and you'll need to enter and send it.
4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
5. Then, click Contact Us.
6. Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

On the other hand, if you're referring to a transaction you manually entered into the program, we can go to the Bank Register of the account in question, locate the specific transaction, and make the necessary adjustments instead.

Thank you for posting to the QuickBooks Community, emsalloy. I appreciate your participation and am committed to helping you resolve the issue of incorrect bank transactions. If you have any further questions or need additional assistance as we work through this together, please don’t hesitate to let me know in the comments below. Your satisfaction is our priority, and we’re here to ensure you have the best experience possible with QuickBooks.