Question

Is anyone else having trouble connecting the ING Bank Feeds

Forum|Forum|1 year ago
June 1, 2025
5 replies
6 views

No text available

QuickBooks Online

G

GenmarieM

QuickBooks Team

I've got troubleshooting steps to help you connect your ING Bank to QuickBooks, admin368.

First, please let us know if you encounter any specific error messages when connecting to your bank. Any information will help us provide the most accurate solution.

In the meantime, please check your financial institution's website for any notifications or alerts about ongoing maintenance that may prevent you from linking your bank.

Once you have verified everything on your bank's end and the issue persists, clearing your browser's cache will help the program run smoothly and eliminate technical issues. You can also try using other devices and supported browsers as alternatives.

For your future reference you can check out this article to learn how to match your bank transactions and categorize them afterward in QBO: Find, categorise, and edit transactions in QuickBooks Online.

The Community is always here to help if you have other questions or concerns.

J

jenny-lumsden

I've had an issue with a clients ING bank feeds for weeks even though there is nothing listed on the ING bank list (all green). I was told Quickbooks know it is an issue and have been working with ING to get this resolved ASAP. Error 106.

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JamaicaA

QuickBooks Team

I recognize the inconvenience of dealing with ongoing bank feed issues, Jenny. Let me help you connect with our support team to resolve this error.

Although we do not have an ETA for resolution at this time, please know that we're prioritizing this matter. If you haven't reached out to our live experts, I recommend doing so. They can check and communicate the progress with you.

Here's how:

Go to the Help icon on the top menu.
Select the Search tab and enter your concern. For instance, enter help.
Click the Contact Us button and choose between Chat or Callback to connect with us.

Note our operating hours under QuickBooks Online in this article: Get help with QuickBooks products and services.

Once resolved, you can connect and manage your bank account to handle entries seamlessly.

You can then check out this guide to classify or match them in the program: Find, categorise, and edit transactions in QuickBooks Online.

For further assistance in linking bank accounts or categorising transactions, don't hesitate to leave a comment below. I am always available to lend a helping hand.

J

jhepi

Haven’t had a feed since 12 May! Have lodged the issue and told I would get updates. Only had ONE update from QB. On top of the ING issue we’ve found we can’t connect a new client to Macquarie because apparently if the account starts with a ‘0’ it can’t be connected and from what I’ve seen all personal accounts do. Oh and lets not forget the recent issue with Westpac bank feeds. We were told open banking was around the corner 4 years ago! No wonder clients are switching to Xero. QB keeps doing updates without fixing old issues.

D

Dandie_A

QuickBooks Team

I understand how frustrating the ongoing bank feed issues and delays around Open Banking must be, especially as they impact your ability to manage your clients and business, jhepi.

To ensure you receive the most up-to-date and accurate information regarding the status of the bank feeds and the connection issues, I recommend reaching out to our Live Support Team again. They have direct access to the latest updates and can provide real-time assistance to address your concerns.

Here's how:

Navigate to (?) Help and select the Search tab.
Type Contact Support in the search field.
Click the Contact Us button.
Select your preferred method to connect with support.
Follow the on-screen instructions based on your selection.

We're still available and ready to assist you if you have any additional concerns or questions.

hello

I’m also having trouble. As a sole trader, I use a personal transaction account for my business. Could that be why we’re all experiencing problems? If so, I’ll leave ING for good; I can’t stand being forced into more expensive business products because of a provider’s arbitrary rules. I don’t have $50 000 sitting around to deposit with ING, so I’m ineligible for their “free” business accounts.

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MoiraskyeT

QuickBooks Team

I appreciate you reporting this to us and providing complete information about your concern, Morgo.

Please know that using your personal and business transactions will not affect connecting your bank to QuickBooks. However, it is also not advisable.

If I may ask, are you experiencing error 106? If so, I recommend reaching out to our live phone support team. They can further investigate your account and provide possible solutions for this issue. Here’s how to contact them:

Go to the Help icon in the top menu
Select the Search tab and enter your concern.
Click the Contact Us button and choose either Chat or Callback to connect with us.

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

If you are experiencing a different bank error, please specify the issue. This will help me provide you with an accurate resolution.

For more details, please refer to this article: Mixing business and personal funds in QuickBooks Online.

We will keep this thread open for any further questions, and we are here to help.

J

jmphoto

Yep, I'm getting the 106 error like everyone else. This is now becoming increasingly urgent, as we've just reached the end of the financial year, and BAS statements are due in a few weeks. Surely, the engineers are not actively working on this but have placed the task in a queue and will attempt to fix it soon. I'm concerned about performing a CSV import because I don't want to encounter potential duplicate transactions or other unforeseen issues.

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sean-a-m

Will this ever get resolved? Is this a decision by ING? I will move banks if that's what it takes. Some (non-ai generated) guidance would be nice.

Do ING or Quick-books have a statement on the issue. Its at the point now where I need to take action with or without guidance

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Rusimyhr

QuickBooks Team

I appreciate you for reaching out, Sean!

You can reach out to our Live Support Team so they can securely review your account and provide a detailed analysis of the issue with ING Bank. They'll assist you in getting any updates or information regarding the connection and guide you on the next steps to resolve it. Here's how:

Go to the Help menu in QuickBooks Online.
Type Contact Support in the search bar.
Select Contact Us at the bottom of the page.
Follow the prompts to connect via Chat or Request a Callback.

Phone support is available on weekdays from 8:00 AM to 7:00 PM (PST). You can request a callback during weekdays from 8:00 AM to 6:00 PM (PST), and a support expert will contact you as soon as possible. Chat support is available from 8:00 AM to 10:00 PM (PST) and weekends from 8:00 AM to 6:00 PM (PST).

In the meantime, you can manually upload your transactions to keep your account updated.

If there’s anything else you need help with, don't hesitate to reach out. The Community space is available 24/7 to answer your concerns.

R

RikijeanDSW

This is beyond a joke. No customer has been notified and just had to discover for themself that all there data is lost. I have been paying the last year for quickbooks to store and file my income transactions and business expenses and all this is gone. What have I paid for. This is becoming increasingly stressful and urgent given BAS and Tax lodgement. All affected patrons should be refunded if unable to recover all data soon. I don’t believe I will be using quickbooks anymore after this. No help, just automated bs.

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