My receipt snap is not working. It says extracting information then goes blank. Can anyone help?

Let's work through some troubleshooting steps to sort this issue with your snap receipts, debmitchell75.

Beforehand, I'd like to ask what specific error message you have encountered when trying to work on your snap receipts. I'd appreciate additional details to help us get on the same page. This way, I can provide you with an accurate resolution.

In the meantime, we can perform some troubleshooting steps. Thus, this could be due to a browser-related problem or an issue with your internet connection. We can start with a quick log out and log back in. If the issue persists, I suggest clearing your browser's cache to ensure the system will eliminate stored data that prevents your snap receipts from working and to start fresh. Alternatively, you can also use another supported browser for optimal compatibility with QuickBooks.

Please don't hesitate to get back on this thread for more concerns regarding your receipts. We'll do our best to help you out, debmitchell75.