Our bank feed form needed updating, we sent the form but it still isn't connecting and it's been over 10 business days

Hi theburroweventspace,

There are times when setting up a direct deed that it does require a manual update to complete the connection. Here's how:

1. When signed into your QuickBooks file, select the Banking tab.
2. In the top right select Update.

If doing a manual update does not bring through any new transactions and if it has been more than 10 business days from the time you sent the Client Authority Form, I suggest to contact our support team to further check your account connection.

Here are the steps to contact support:

1. Log in to your QuickBooks Online account.
2. Go to the Help menu at the upper right.
3. In the Search bar, type Contact Us. 
4. Choose Callback.

For the support hours, view this article to know more: Get help with QuickBooks products and services. 

You can also check on this article for your reference: Connecting your bank account to QuickBooks via Direct feed FAQ.

Feel free to post again if you need any help with QuickBooks Online. Have a great day!